topic Re: Sky Q mini box freezes on Accessibility Settings Screen in Sky Q

Sky Q mini box freezes on Accessibility Settings Screen

DavidMcK1 — Wed, 02 Oct 2024 13:59:51 GMT

Hi everyone - I'm just getting around to setting up TVs, Sky boxes etc.. after moving home.

My main TV and Sky Q box are all working fine as is one mini box. However, when I try to set up a second mini box then it freezes on the 'Set Up Accessibility Settings' screen and I cannot click any of the options on this screen - it's just frozen. To get it to that point then I also have to push the button on the front of the box to get the light to go green - it won't turn on with the remote.

I have rebboted the main Sky Q box and the mini box after everything has come back up but the same scenario occurs. Can any one help. The mini box was working fine before I moved house.

Many thanks.

Re: Sky Q mini box freezes on Accessibility Settings Screen

Laing1 — Wed, 02 Oct 2024 15:48:33 GMT

@DavidMcK1 wrote:

Hi everyone - I'm just getting around to setting up TVs, Sky boxes etc.. after moving home.

My main TV and Sky Q box are all working fine as is one mini box. However, when I try to set up a second mini box then it freezes on the 'Set Up Accessibility Settings' screen and I cannot click any of the options on this screen - it's just frozen. To get it to that point then I also have to push the button on the front of the box to get the light to go green - it won't turn on with the remote.

I have rebboted the main Sky Q box and the mini box after everything has come back up but the same scenario occurs. Can any one help. The mini box was working fine before I moved house.

Many thanks.

@DavidMcK1 try doing the following

Unpair their Sky Q remote from the box by holding 4&6 the light on the remote should flash

Then dismiss the information screen "Skip & set up later"

Then Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try resetting the remote by pressing 7 &9 on the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Sky Q mini box freezes on Accessibility Settings Screen

DavidMcK1 — Thu, 03 Oct 2024 10:27:36 GMT

Thank you - that worked brilliantly.

Re: Sky Q mini box freezes on Accessibility Settings Screen

James+Morris — Tue, 31 Dec 2024 09:09:03 GMT

very helpful and solved the problem. thank you.

Re: Sky Q mini box freezes on Accessibility Settings Screen

Geesabrek — Mon, 03 Mar 2025 14:57:19 GMT

Brilliant, all sorted, many thanks

Re: Sky Q mini box freezes on Accessibility Settings Screen

Jacey28 — Thu, 10 Apr 2025 21:50:02 GMT

I've tried that but it's still stuck on the accessibility screen. Any other suggestions?

Re: Sky Q mini box freezes on Accessibility Settings Screen

Skybiz — Fri, 27 Jun 2025 18:52:43 GMT

Absolutely brilliant. I had tried everything else. Changed batteries. And followed as you suggested

Worked well . The reason I had the problem was because of a change of routers.