topic Re: Engineer required in Sky Q

Engineer required

BaileyHoney84 — Thu, 18 Jul 2024 11:14:34 GMT

I do not have satellite signal and have tried everything. Please can you send an engineer

Re: Engineer required

MightyQuinn — Thu, 18 Jul 2024 11:30:07 GMT

Hi @BaileyHoney84 I'm afraid that you are not talking to Sky customer services here. This is a public community forum. You need to contact Sky to book an engineer. Is there anything that your fellow customers can help you with?

Re: Engineer required

Gemini27or — Mon, 03 Mar 2025 09:10:39 GMT

Require an engineer

Re: Engineer required

Gemini27or — Mon, 03 Mar 2025 09:22:53 GMT

Engineer required

Re: Engineer required

PandJ2020 — Mon, 03 Mar 2025 09:25:39 GMT

@Gemini27or wrote:
Engineer required

See post #2

Multiple posts here won't see an engineer...

Re: Engineer required

Daniel0210 — Mon, 03 Mar 2025 10:53:09 GMT

@Gemini27or

What Sky Q issue do you have? Is it no satellite signal like the OP had?

If so check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.