https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4926991#M689920 <P>Just had a new q box and it's working but it was in a cupboard and worked fine so how do I make it work now</P> Sun, 02 Mar 2025 17:40:35 GMT Helen711 2025-03-02T17:40:35Z https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4926991#M689920 <P>Just had a new q box and it's working but it was in a cupboard and worked fine so how do I make it work now</P> Sun, 02 Mar 2025 17:40:35 GMT https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4926991#M689920 Helen711 2025-03-02T17:40:35Z https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4926994#M689922 <P>If I've kind of managed to interpret that correctly...</P><P>&nbsp;</P><P>Pair the remote by holding down 7&amp;9 and then when it flashes hold down 1&amp;3</P> Sun, 02 Mar 2025 17:42:48 GMT https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4926994#M689922 Chodley 2025-03-02T17:42:48Z https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4927060#M689941 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4296269">@Helen711</a>&nbsp; &nbsp;The remote must see the box during the pairing process. <A href="https://www.sky.com/help/articles/setting-up-q-remote" target="_blank">https://www.sky.com/help/articles/setting-up-q-remote</A></P> Sun, 02 Mar 2025 19:21:42 GMT https://helpforum.sky.com/t5/Sky-Q/Make-new-hand-set-work/m-p/4927060#M689941 MightyQuinn 2025-03-02T19:21:42Z