topic Re: ITV Catch Up on Sky Q missing soaps in Sky Q

ITV Catch Up on Sky Q missing soaps

Kaz90 — Wed, 26 Feb 2025 11:26:41 GMT

Have been away and now trying to catch up on some programmes via catch up function on Sky Q - when looking at ITV there are a number of programmes not showing - as an example there are no Coronation Street or Emmerdale episodes since last Wednesday - any ideas why?

Re: ITV Catch Up on Sky Q missing soaps

Sue99t — Wed, 26 Feb 2025 11:31:18 GMT

Same for me on Skygo app - this happens every so often with no explanation why. Can anyone shed any light on this please?

Re: ITV Catch Up on Sky Q missing soaps

PandJ2020 — Wed, 26 Feb 2025 11:50:50 GMT

I guess it's a question for ITV... aren't they on ITVX?

Re: ITV Catch Up on Sky Q missing soaps

oj01 — Wed, 26 Feb 2025 12:01:11 GMT

It's the same on Sky+HD.

I've reported this to Viewer Relations (viewerR@sky.uk) this morning.

The more email's they get, the more they're likely to react.

Re: ITV Catch Up on Sky Q missing soaps

Sue99t — Wed, 26 Feb 2025 12:11:20 GMT

They are on ITVX but you get adverts on there unless you pay a subscription. I will email as suggested by oj01. Thanks

Re: ITV Catch Up on Sky Q missing soaps

Invisiblename — Wed, 26 Feb 2025 12:12:56 GMT

@Sue99t wrote:
They are on ITVX but you get adverts on there unless you pay a subscription. I will email as suggested by oj01. Thanks

Maybe that's your answer!

Re: ITV Catch Up on Sky Q missing soaps

oj01 — Wed, 26 Feb 2025 13:12:22 GMT

Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.

They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

Re: ITV Catch Up on Sky Q missing soaps

Sue99t — Wed, 26 Feb 2025 16:19:32 GMT

Thanks. I had a similar email but not as much detail as yours so thanks for the update. 😊

Re: ITV Catch Up on Sky Q missing soaps

Anonymous — Sat, 01 Mar 2025 14:50:15 GMT

@oj01 wrote:
Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.
They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

Iv had this response from itv saying issue is with sky

also britains got talent from last Saturday is missing and a few other itv programmes yes it's ok to say use ITVX app but not the point here is response I got from itv saying its down to sky I. Can't attach screenshot so but this what itv said

"I can see you have mentioned about episodes of Emmerdale and

Coronation Street. I can confirm the episodes of those soaps are available on ITVX and have been for a while. I recommend to get in

touch with Sky as our catch up service is different to Sky's catch up service", "

Ok I will be sure to feed this back to our teams, but I can assure you it will be due to Sky requesting the content to be available on their catch up platform."

so sky saying issue with itv and itv saying issue with sky either way this needs looking into

Re: ITV Catch Up on Sky Q missing soaps

Anonymous — Sat, 01 Mar 2025 14:55:53 GMT

Here is contact info for ITVX team tho as it's them who manage itv content on other platforms https://support.itv.com/en_us/how-can-i-contact-the-itvx-viewer-support-team-HkZUxtWms

Re: ITV Catch Up on Sky Q missing soaps

oj01 — Sat, 01 Mar 2025 15:10:40 GMT

@Anonymous wrote:
@oj01 wrote:
Had a reply from Viewer Relations which basically says that ITV occasionally suffer backlogs such as this and it's a matter of waiting for them to provide the missing content.
They did, naturally, suggest using ITVx instead, although acknowledged that isn't available to me on a Sky+HD Box.

Iv had this response from itv saying issue is with sky
also britains got talent from last Saturday is missing and a few other itv programmes yes it's ok to say use ITVX app but not the point here is response I got from itv saying its down to sky I. Can't attach screenshot so but this what itv said
"I can see you have mentioned about episodes of Emmerdale and
Coronation Street. I can confirm the episodes of those soaps are available on ITVX and have been for a while. I recommend to get in
touch with Sky as our catch up service is different to Sky's catch up service", "
Ok I will be sure to feed this back to our teams, but I can assure you it will be due to Sky requesting the content to be available on their catch up platform."

so sky saying issue with itv and itv saying issue with sky either way this needs looking into

It's always been the case that each broadcaster is responsible for uploading their content to Sky's Catch Up service.

I suspect the person answering your query deals solely with ITVx.

Re: ITV Catch Up on Sky Q missing soaps

Anonymous — Sat, 01 Mar 2025 15:41:01 GMT

Missing episodes on catch up via sky Q,sky go and sky+ classic emmerdale last added on Monday 24th so episodes aired after that are missing

Emmerdale and coronation street episodes aired from 19th Feb onwards missing the 1% club, Britain’s got talent which aired on 22feb missing from catch up

good morning Britain, Lorraine, this morning, loose women and the chase also missing from catch up on sky Q episodes aired on 24th Feb onwards are missing these are all itv programmes

Re: ITV Catch Up on Sky Q missing soaps

wildchick — Sun, 02 Mar 2025 21:13:31 GMT

Bout time this problem is sorted out both of them have been blaming each other for over a year it happens every few months is itv trying to get people to use there app I have to ask I use demand on every channel only ever itv!! There answer is to use there app!! Its every commenting on different sky box uses so its not a old box like me kind sick of it to be honest I pay £50 a month for sky but u cant download on itv sky sort it out!! **bleep**

Re: ITV Catch Up on Sky Q missing soaps

wildchick — Sun, 02 Mar 2025 21:15:10 GMT

More than occasionally

it bern going on for over a year each blaming each other there has been nothing on itv catch up today. By 6pm gone it's getting beyound I'm textinga joke now both blaming each other

Re: ITV Catch Up on Sky Q missing soaps

Samraj — Wed, 05 Mar 2025 08:57:55 GMT

Hi, everyone 👋🏽

Thank you so much for bringing this to our attention.

I understand that this is frustrating and apologise for the inconvenience this has caused you all. The relevant team at Sky are aware of this and I can confirm that they are actively working to resolve the issue.

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

Thanks 👍🏽

Re: ITV Catch Up on Sky Q missing soaps

Alan203 — Wed, 05 Mar 2025 12:20:31 GMT

Same issue with STV Player. Good to know Sky are aware. The shows are available on STV Player and ITVX with ads though.

Re: ITV Catch Up on Sky Q missing soaps

Sue602 — Sat, 22 Mar 2025 14:34:49 GMT

Any updates regarding missing episodes of coronation street and classic coronation street. Really annoying not being able to catch up on these. Paying a lot a month for a rubbish service. Been a customer for over 20 yrs and seriously now considering cancelling, especially how much it's now increased a month.

Re: ITV Catch Up on Sky Q missing soaps

oj01 — Sat, 22 Mar 2025 15:14:02 GMT

@Sue602 wrote:
Any updates regarding missing episodes of coronation street and classic coronation street. Really annoying not being able to catch up on these. Paying a lot a month for a rubbish service. Been a customer for over 20 yrs and seriously now considering cancelling, especially how much it's now increased a month.

This was fixed for me within a few days of reporting it to Viewer Relations back at the start of this thread. Whilst the episodes that were initially missed never appeared, all episodes of Coronation Street going back to Feb 24th are currently available to download (I guess they have a 30 day rotation).

Re: ITV Catch Up on Sky Q missing soaps

Sue602 — Sat, 22 Mar 2025 22:09:53 GMT

I have from 25/2 until 28/2 after that nothing, do you have episodes showing up until now.

Thanks

Re: ITV Catch Up on Sky Q missing soaps

Sue602 — Sat, 22 Mar 2025 22:13:00 GMT

Yes I always knew about the 30 day as had to make sure I watched them before then as they got deleted. Really annoying I can't get any from the 28th Feb.