topic Re: Sky Q uhd audio visual drop outs in Sky Q

Sky Q uhd audio visual drop outs

Qlesssky — Tue, 25 Feb 2025 23:54:28 GMT

Sky Q cannot handle UHD output. Sound and video drop outs continually during UHD content on sky channels and apps.
Perfect when using tv native apps.
This issue has been ongoing and reported on Sky forum threads for over 2 years.

Re: Sky Q uhd audio visual drop outs

Greenfingers001 — Wed, 26 Feb 2025 11:56:06 GMT

Hi there @Qlesssky , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q uhd audio visual drop outs

Qlesssky — Wed, 26 Feb 2025 18:58:32 GMT

I am sure they will.
I expect them to advise all the things we have all tried many times and them blame connected kit when nothing solves the issue.

Power off and on, Reset box, refresh apps, update software, change hdmi cables, change router, reduce resolution, switch sound to normal, draw picture on tv with crayons, use cups and string for speakers, move house, just don't ask Sky to provide what you are being charged for.
Sky Q works with HD but not UHD fact, and they know it!

There have been countless threads on this subject for at least 2 years but no resolution.
Relentless requests for more information to help tech work on the issue is a joke. They must watch Sky at home and experience the constant UHD sound loss, picture loss and app freezes.
The product is not fit for purpose and it appears the stream puck is as poor. The only thing stopping me leaving is the operating system which is great.
The UHD issues need sorting or at least an admission of the issue and a commitment to fix them.

A good idea has been poorly executed at a high price which will see most customers migrate to other streaming platforms as UHD content becomes more readily utilised.

Re: Sky Q uhd audio visual drop outs

PandJ2020 — Wed, 26 Feb 2025 19:43:00 GMT

UHD is spot on for me.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Wed, 26 Feb 2025 19:48:22 GMT

Care to share your set up as you are in a minority?

Re: Sky Q uhd audio visual drop outs

PandJ2020 — Wed, 26 Feb 2025 19:55:22 GMT

@Qlesssky wrote:
Care to share your set up as you are in a minority?

I simply do not believe that statement is true. If it was such a major issue then there would be a lot more publicity and definitely more posts here. (Of course you'll only see posts with issues, no one is going to post just to say it's fine)

FWIW Q to Sony STR-DN1080 to LG OLED65CX5

Re: Sky Q uhd audio visual drop outs

Qlesssky — Wed, 26 Feb 2025 20:20:15 GMT

We will have to agree to disagree. Look at the other UHD threads or simply google Sky Q UHD.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Fri, 28 Feb 2025 12:46:15 GMT

Still no contact from Sky.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Fri, 28 Feb 2025 12:48:28 GMT

Still no contact?

Re: Sky Q uhd audio visual drop outs

Qlesssky — Fri, 28 Feb 2025 12:51:25 GMT

You are either in denial, oblivious to the 100s of threads on the very issue I raise or are affiliated with Sky. Everyone is experiencing issues with sound and visual dropouts however irregular or minimal.

Re: Sky Q uhd audio visual drop outs

PandJ2020 — Fri, 28 Feb 2025 13:43:07 GMT

@Qlesssky wrote:
... or are affiliated with Sky.

Not at all - you'll see my posts are balanced and are critical when appropriate. Sky staff are clearly marked.

Everyone is experiencing issues

I will reassert that's just not true. (As per my proof by contradiction)

I would suggest you get Sky to check your dish alignment as UHD would be more susceptable to a minor misalignment.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Sat, 01 Mar 2025 12:15:35 GMT

Sorry to contradict but it is true. There are many threads with many people having issues as I am experiencing.
you are a minority if as you state you have never had any issues. Just because you have not experienced issues does not make your statement true. It merely reflects your experience with Sky Q. Many are having a different experience which is a fact. Your righteous support of Sky does not help any of us who are experiencing constant frustrating drop outs with audio and picture.
Alignment was checked with everything else but did not improve matters.
Sky have still not responded. I have been with them for 26 yrs. No issues until Q UHD.

Re: Sky Q uhd audio visual drop outs

PandJ2020 — Sat, 01 Mar 2025 13:18:58 GMT

Everyone, many, some... Anyway, I'm out and enjoying my UHD 😃

Re: Sky Q uhd audio visual drop outs

Qlesssky — Sat, 01 Mar 2025 14:51:35 GMT

Still no contact.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Sat, 01 Mar 2025 14:52:53 GMT

Mature response as expected.

Re: Sky Q uhd audio visual drop outs

Qlesssky — Sat, 01 Mar 2025 14:57:49 GMT

300 page thread on this issue. But I suppose you can't see that either. Sky superuser who has defended them relentlessly for at least 4 years but has no affiliation with Sky, of course.

Re: Sky Q uhd audio visual drop outs

Laing1 — Sat, 01 Mar 2025 18:37:51 GMT

@Qlesssky wrote:

300 page thread on this issue. But I suppose you can't see that either. Sky superuser who has defended them relentlessly for at least 4 years but has no affiliation with Sky, of course.

@Qlesssky just for your information no super user has any affiliation to Sky have read of the link below on how you too can become a superuser .

All superusers are customers like yourself.

No one is say these faults dont exist but forums like this always make any problems look worse as if someone has a problem they want to complain about it where as if people who have no problems they dont tend to come to the forums to say there system is working fine and no im not making excuses for Sky all problems should be looked into and fixed.

I have had Sky Q since 2016 and a UHD TV since 2018 and never had a UHD dropout problem

not all escalations get picked up. Most do I can re-escalate your problem to Sky again if you wish

https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

Re: Sky Q uhd audio visual drop outs

StevenPoulton — Sat, 01 Mar 2025 20:18:11 GMT

Could it be something to do with the TV? Like the age or hdmi cable type?

Re: Sky Q uhd audio visual drop outs

SpaceSparkie — Mon, 03 Mar 2025 12:18:10 GMT

Hey everyone!

Just a friendly reminder to keep the conversation on topic and focus on being kind and helpful to each other. Let’s keep the discussions respectful and positive. We’re all here to learn and share! 😊

Re: Sky Q uhd audio visual drop outs

Qlesssky — Tue, 04 Mar 2025 20:11:53 GMT

New tv cat 6 wired to router.