topic Re: Error opening SkyGo on iOS in Sky Q

Re: Error opening SkyGo on iOS

Uzo1 — Sat, 01 Mar 2025 11:22:52 GMT

My sky mini box is not working

Re: Error opening SkyGo on iOS

Uzo1 — Sat, 01 Mar 2025 11:24:47 GMT

I have rebooted, bought a new cable still not working

Re: Error opening SkyGo on iOS

Uzo1 — Sat, 01 Mar 2025 11:27:06 GMT

Still waiting for a response

Re: Mini box not working

oldfella — Sat, 01 Mar 2025 11:36:28 GMT

@Uzo1 wrote:

Mini box not working

Hi @Uzo1

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Error opening SkyGo on iOS

caesarome — Sat, 01 Mar 2025 13:21:17 GMT

@Uzo1

You haven't received a reply for a few reasons:

Firstly we are customers here who help each other and secondly you added this to a topic where someone was asking about Sky Gon which id a different product.

This has now been moved to the Sky Q forum for you,

Re: Error opening SkyGo on iOS

GD1 — Sat, 01 Mar 2025 14:44:22 GMT

@Uzo1 In addition your duplicate thread you created has been removed, if you receive no reply you need to be patient as advised by @caesarome this is a customer helps customer community. Creating multiple threads won't get a quicker response.