topic Re: Prices on adverts different to the website in Sky Q

Prices on adverts different to the website

Rockstarkat7 — Thu, 27 Feb 2025 18:24:29 GMT

Just seen an advert for Sky sports F1 saying it's £15 a month, click on the link and it brings you to the website saying its £20 a month. No where does it say its for new customers only. I can't find anywhere to speak to someone other than the bot that doesn't understand anything.

Re: Prices on adverts different to the website

MightyQuinn — Thu, 27 Feb 2025 18:27:39 GMT

Hi @Rockstarkat7 Where was the advert, and when is it dated?

Re: Prices on adverts different to the website

Rockstarkat7 — Thu, 27 Feb 2025 18:29:38 GMT

Instagram and 10-15mins ago

Re: Prices on adverts different to the website

Gerihattrick — Thu, 27 Feb 2025 18:57:25 GMT

We have seen the same advert but on the Sky Website itself and it does the same thing, you click 'Upgrade Now' and price changes to £20.

It doesn't say new customers only either, which it wouldn't as it is an upgade!

Re: Prices on adverts different to the website

Rockstarkat7 — Thu, 27 Feb 2025 19:02:59 GMT

Thats exactly what I get.

Re: Prices on adverts different to the website

MightyQuinn — Thu, 27 Feb 2025 19:11:36 GMT

Hi @Rockstarkat7

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Prices on adverts different to the website

Gerihattrick — Thu, 27 Feb 2025 20:03:30 GMT

Do we get this invite too?

Re: Prices on adverts different to the website

Rockstarkat7 — Thu, 27 Feb 2025 20:48:44 GMT

I've not had anything yet to speak to someone

Re: Prices on adverts different to the website

MightyQuinn — Thu, 27 Feb 2025 20:59:39 GMT

@Rockstarkat7 wrote:
I've not had anything yet to speak to someone

Hi @Rockstarkat7 Extract from the link given "Responses in Community Messaging aren't immediate". I wouldn't expect a response at this time of night, but hopefully within 48 hours.

Re: Prices on adverts different to the website

Rockstarkat7 — Thu, 27 Feb 2025 21:05:41 GMT

I didnt think so, i'll keep an eye out and once i've had a response, i'll put a message in here

Re: Prices on adverts different to the website

MightyQuinn — Thu, 27 Feb 2025 21:07:17 GMT

Hi @Rockstarkat7 The invitation will appear here.

Re: Prices on adverts different to the website

Addie15 — Fri, 28 Feb 2025 10:33:25 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rockstarkat7.

Re: Prices on adverts different to the website

Rockstarkat7 — Fri, 28 Feb 2025 17:02:32 GMT

I've had a chat on here with the advisor and they have given me a number to phone and explain and they can give me the offer they are adverising on instagram

Re: Prices on adverts different to the website

Gerihattrick — Fri, 28 Feb 2025 19:47:51 GMT

What is the number?

Re: Prices on adverts different to the website

Rockstarkat7 — Sat, 01 Mar 2025 13:00:08 GMT

@Gerihattrick

It won't let me post the phone number on here.

Re: Prices on adverts different to the website

Roger461 — Wed, 12 Mar 2025 16:59:19 GMT

I heard an advert on the radio regading Sky tv F1 for £15.00 per month, so I looked on their website. It stated the same price of £15.00. Great I thought, that's where the problem started. Upon phoning Sky and going through all the security checks I explained to the agent what I required. Years ago I was able to just have the F1 channel for£10.00 a month, so I assumed from the ad that they had reveted to this idea. Yes said the agent that would be possible, but as I would be breaking my contact with Sky Sports I would have to pay a fee of £60.00. Ok I said because I shall saving money in the long run. Then I was told that the monthly cost would be £20.00 because I had had the Sky sports package. This didn't make any sense and I told him that nowhere in the advert or on the radio did it say that and that it was misleading.

I also said that surely Eurosport was part of the Sky package and that now the channel had gone to TNT we should be getting a reduction in subscriptions not an increase next month. Anyway I had had ennough by now and told him not to bother changing anything, so that was that a waste of a phone call.

Re: Prices on adverts different to the website

best+of+the+best — Wed, 12 Mar 2025 18:03:04 GMT

@Roger461 ring back

https://www.sky.com/tv/sports/f1