Sports Chanel’s not working

lennontim — Fri, 28 Feb 2025 18:05:08 GMT

All my TNT and premier sports channels come up with an error when I try to watch them: 'This channel is currently affected by a problem with your satellite signal.

ALL other channels are working perfectly. I checked SKy go and they work on my mobile. I have checked the satellite signal and it's perfect. Have rebooted both sky boxes 4 times and it's the same error message.

Re: Sports Chanel’s not working

Daniel0210 — Fri, 28 Feb 2025 18:06:35 GMT

@lennontim
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic Sports Chanel’s not working in Sky Q

Sports Chanel’s not working

Re: Sports Chanel’s not working