topic Sky main box issues in Sky Q

Sky main box issues

Andy4170 — Thu, 27 Feb 2025 13:44:30 GMT

So the box keeps freezing and we get a very blurred screen as if the tv had blown.so we bought a new tv and we are still getting the blurred screen and programs freezing or jumping.

Re: Sky main box issues

oldfella — Thu, 27 Feb 2025 16:49:32 GMT

@Andy4170 wrote:

So the box keeps freezing and we get a very blurred screen as if the tv had blown.so we bought a new tv and we are still getting the blurred screen and programs freezing or jumping.

Hi @Andy4170

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky main box issues

Aprilj38 — Fri, 28 Feb 2025 09:05:06 GMT

I need to arrange someone to come out

Re: Sky main box issues

Aprilj38 — Fri, 28 Feb 2025 09:07:51 GMT

I need an engineer to come out and move my sky dish p

Re: Sky main box issues

Laing1 — Fri, 28 Feb 2025 15:26:27 GMT

@Aprilj38 wrote:

I need an engineer to come out and move my sky dish p

@Aprilj38 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag