topic Re: Lost recordings in Sky Q

Lost recordings

SueG66 — Tue, 25 Feb 2025 21:04:27 GMT

Just Just connected a new Sky Q box and have received a message saying we don't have any recordings or downloads ... have we lost all our recordings....aaahhh

Re: Lost recordings

PandJ2020 — Tue, 25 Feb 2025 21:06:10 GMT

If it's a replacement box then that's normal.

Re: Lost recordings

SueG66 — Tue, 25 Feb 2025 21:28:25 GMT

This is a new box as our old one was faulty..

Does this mean we have definitely lost all our recordings?

Re: Lost recordings

SKY1992bf — Tue, 25 Feb 2025 21:31:53 GMT

@SueG66 wrote:
This is a new box as our old one was faulty..
Does this mean we have definitely lost all our recordings?

@SueG66 yes as recordings are stored locally on the hard drive of the old box

Re: Lost recordings

nigea99 — Tue, 25 Feb 2025 21:37:28 GMT

@SueG66 wrote:

This is a new box as our old one was faulty..

Does this mean we have definitely lost all our recordings?

hi @SueG66

If you had any purchased from SKY Store those can be downloaded onto the replacement.

Some of your programmes that you had may be able to be downloaded from On demand/Catch up

Re: Lost recordings

Laing1 — Tue, 25 Feb 2025 21:39:19 GMT

@SueG66 wrote:

This is a new box as our old one was faulty..

Does this mean we have definitely lost all our recordings?

@SueG66 if you have purchased anything from Sky Store then you can re-download from the Sky store website, purchased films etc but anything that was recorded or downloaded from on-demand/catchup you will need to try and find again

Re: Lost recordings

TimmyBGood — Wed, 26 Feb 2025 09:27:09 GMT

@SueG66

That's inevitable with a main Q box swap-out: data is stored on the local hard drive, with no provision for transfer or cloud backup.