topic Re: Received e-mail stating Paramount+ was cancelled but I didn't cancel it in Sky Q

Paramount Plus Error code 3304

MarkPint — Sat, 15 Feb 2025 11:56:29 GMT

We are currently unable to watch paramount + as we get error "sorry but due to licensing restrictions this video isn't available in your location error code 3304". I have restarted sky q box. No joy. I have updated the software to latest version, and restarted to update. No joy. No errors detected on internet. This seems to work for some users but not me. Any ideas?

Re: Paramount Plus Error code 3304

Laing1 — Sat, 15 Feb 2025 17:57:26 GMT

@MarkPint wrote:
We are currently unable to watch paramount + as we get error "sorry but due to licensing restrictions this video isn't available in your location error code 3304". I have restarted sky q box. No joy. I have updated the software to latest version, and restarted to update. No joy. No errors detected on internet. This seems to work for some users but not me. Any ideas?

@MarkPint are you using a VPN at all with you internet

Re: Paramount Plus Error code 3304

MarkPint — Sat, 15 Feb 2025 23:24:28 GMT

I do use a VPN for a work laptop, but only the laptop uses it

Re: Paramount Plus Error code 3304

Laing1 — Sun, 16 Feb 2025 13:26:17 GMT

@MarkPint wrote:

I do use a VPN for a work laptop, but only the laptop uses it

@MarkPint ahh ok it was just a thought

Re: Paramount Plus Error code 3304

stereohaven — Sun, 16 Feb 2025 13:41:54 GMT

@MarkPint wrote:
We are currently unable to watch paramount + as we get error "sorry but due to licensing restrictions this video isn't available in your location error code 3304". I have restarted sky q box. No joy. I have updated the software to latest version, and restarted to update. No joy. No errors detected on internet. This seems to work for some users but not me. Any ideas?

What are you trying to watch? I'll see if I can replicate then we can check versions.

Re: Paramount Plus Error code 3304

MarkPint — Sun, 16 Feb 2025 22:12:36 GMT

Any show on paramount+, all of them

Re: Paramount Plus Error code 3304

stereohaven — Mon, 17 Feb 2025 11:15:29 GMT

@MarkPint wrote:
Any show on paramount+, all of them

I can't replicate this fault.

What app version is running? Mine is 2.11.0-rc.5.

Check in Settings > Support in the app itself.

Re: Paramount Plus Error code 3304

MarkPint — Tue, 18 Feb 2025 21:04:34 GMT

Mine is 2.11.0.rc.5 as well.

Sky q software version Q280.000.08.00L (5vosfts)

Re: Paramount Plus Error code 3304

stereohaven — Tue, 18 Feb 2025 21:11:33 GMT

@MarkPint

I'm not sure the error message makes any sense on a TV connected device as it says it is web related.

Have you reached out to Paramount+ themselves? Are you running a VPN at all?

Re: Paramount Plus Error code 3304

MarkPint — Mon, 24 Feb 2025 08:27:16 GMT

I reached out to sky support twice. I'm 8 days in waiting for their 'back office' team to contact me as apparently we have tried everything to resolve it.

I'm guessing my IP is blocked by paramount for some reason, but it's provided by Sky.

I can use paramount on the internet on my work vpn, but not from the sky box outside if the VPN. I did try restarting the router to get a new IP but no success. Maybe sky will phone, but at this point, I doubt it.

Received e-mail stating Paramount+ was cancelled but I didn't cancel it

GojiraFan — Mon, 24 Feb 2025 17:29:14 GMT

Just finished work and saw an e-mail saying I had cancelled Paramount+ (this is included with my Sky Cinema subscription) but I have done no such thing. Tried the app and it still plays. Had a look at My Products on Sky Q and says it was cancelled and I can resubscribe. Has anyone else had something like this happen?

Re: Received e-mail stating Paramount+ was cancelled but I didn't cancel it

Anonymous — Mon, 24 Feb 2025 20:38:17 GMT

This isn't one I've seen before. The only thing I can think of is about how Sky now provides the basic ad plan, perhaps this was a side effect of the plan changing. I assume resubscribing via Sky is still free?

Error code 3304

Sf15 — Mon, 24 Feb 2025 21:03:33 GMT

Trying to watch paramount + and keeps giving error code 3304

Re: Error code 3304

MarkGoldsmith — Mon, 24 Feb 2025 21:16:45 GMT

@Sf15 wrote:
Trying to watch paramount + and keeps giving error code 3304

Not sure what this has got to do with Sky Go, which is the board you have posted this on.

I'd suggest rebooting the device along with your router by turning them off at the plug for 10 minutes.

Re: Paramount Plus Error code 3304

MarkPint — Mon, 24 Feb 2025 23:47:58 GMT

My IPs not blocked as I can access via Wi-Fi from an iPad using same router as sky q box. Struggling to get any useful support from sky on this issue. Really frustrating.

Re: Received e-mail stating Paramount+ was cancelled but I didn't cancel it

GojiraFan — Mon, 24 Feb 2025 23:54:54 GMT

Thank you for your reply, greatly appreciated. Yeah, I thought that may be the case but I only activated Paramount+ within the last month (as I'm a new Sky customer). I called Sky customer service but the call cut off before I could get an answer. Have resubscribed (still £0 a month) - currently saying 'awaiting activation' but hopefully I don't have to set up a new Paramount+ account. Thank you again.

Re: Paramount Plus Error code 3304

zonetbm — Wed, 23 Jul 2025 22:34:18 GMT

Try going through prime - seems to work