topic Re: Sky Q Box wifi in Sky Q

Sky Q Box wifi

Sammy69287 — Mon, 24 Feb 2025 19:54:01 GMT

My Sky Q box once put onto standby disconnects from WiFi. When switched back on it won't connect unless switched off at wall.

Any help would be appreciated.

Thanks

Re: Sky Q Box wifi

oldfella — Mon, 24 Feb 2025 20:23:48 GMT

@Sammy69287 wrote:

Hi

My Sky Q box once put onto standby disconnects from WiFi. When switched back on it won't connect unless switched off at wall.

Any help would be appreciated.

Thanks

Hi @Sammy69287

Who is your Broadband supplier and where is your Q box located in relation to your router?

Re: Sky Q Box wifi

Sammy69287 — Mon, 24 Feb 2025 20:27:57 GMT

Broadband is through EE. Router is in other corner of room to skybox approx 3.5m away.

Re: Sky Q Box wifi

oldfella — Mon, 24 Feb 2025 20:31:04 GMT

@Sammy69287 wrote:

Broadband is through EE. Router is in other corner of room to skybox approx 3.5m away.

Have you carried out a Network reset on the Q box @Sammy69287 ?

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q Box wifi

Sammy69287 — Mon, 24 Feb 2025 20:50:52 GMT

Thanks appears to have worked.