topic Re: Problem with hard disk drive in Sky Q

Problem with hard disk drive

Chrish26 — Thu, 28 Sep 2023 09:04:44 GMT

Hi, I'm not able to access recordings on my main Q box with a message that says the service is currently unavailable, and when I switch the box on I get a message that says there's a problem with the Hard Disk Drive

Re: Problem with hard disk drive

SlenderRobert — Thu, 28 Sep 2023 09:10:28 GMT

@Chrish26 wrote:
Hi, I'm not able to access recordings on my main Q box with a message that says the service is currently unavailable, and when I switch the box on I get a message that says there's a problem with the Hard Disk Drive

That's usually a sign that the hard drive is failing. Turn the box off at the wall for a minute then power it back on and see if helps. It's probably likely that you'll need a replacement box though so you'll need to ring Sky and request one. You'll lose all your recordings I'm afraid.

Re: Problem with hard disk drive

DavidElliott — Tue, 06 Feb 2024 19:09:28 GMT

Tried this but has not worked

Re: Problem with hard disk drive

nolte — Tue, 06 Feb 2024 19:17:52 GMT

Please see the guide on this article and follow instructions

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Problem with hard disk drive

annmarie64 — Mon, 24 Feb 2025 18:56:31 GMT

I have a hard drive error and need an engineer

Re: Problem with hard disk drive

annmarie64 — Mon, 24 Feb 2025 18:57:40 GMT

I need an engineer

Re: Problem with hard disk drive

MightyQuinn — Mon, 24 Feb 2025 19:12:38 GMT

@annmarie64 wrote:
I need an engineer

Hi @annmarie64 This is a public community forum, it is not Sky customer services. Follow the advice given in the answer.

Re: Problem with hard disk drive

marykev — Tue, 02 Sep 2025 16:06:35 GMT

SKY BOXES TYPICAL CHINESE MADE JUNK I HAVE HAD 3 IN 18 MONTHS

Re: Problem with hard disk drive

PandJ2020 — Tue, 02 Sep 2025 16:08:51 GMT

@marykev wrote:
I HAVE HAD 3 IN 18 MONTHS

Do you have a question?

Re: Problem with hard disk drive

Chodley — Wed, 03 Sep 2025 08:00:04 GMT

I've had the same one for 6 years. Maybe mine was made in Lancaster or something.

Re: Problem with hard disk drive

HardDiskDrive — Fri, 10 Apr 2026 13:11:59 GMT

Thanks how do I contact sky to sort a new box? Is it possible to phone them?

Re: Problem with hard disk drive

Daniel0210 — Fri, 10 Apr 2026 13:22:30 GMT

@HardDiskDrive

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

Re: Problem with hard disk drive

Daniel0210 — Fri, 10 Apr 2026 13:39:19 GMT

@HardDiskDrive

You have also posted on the Sky+ board so you need to confirm which system you have as one lot of advice will be incorrect.