topic Re: Loose cable outside in Sky Q

Loose cable outside

Daniel81 — Mon, 24 Feb 2025 14:01:35 GMT

Our satellite dish is on the back of the house, with a cable running over the roof to the front. The cable is no longer secure, due to the recent high winds, and hanging down low at the front of the house. How can I get this secured, before it gets worse, and can a Sky engineer do this? I haven't been able to contact anyone in Sky for help. Thanks

Re: Loose cable outside

Daniel0210 — Mon, 24 Feb 2025 14:07:38 GMT

@Daniel81

Sky no longer provide engineer support for Sky+ equipment (where you've posted) so you would need to engage a local satellite engineer to repair it for you at your own expense. Or now might be a good time to consider upgrading to Sky Q, as your dish and cabling will be checked at no additional cost to you as part of the Skq Q installation.

Re: Loose cable outside

Mark39 — Mon, 24 Feb 2025 14:08:17 GMT

Sky no longer provide engineer support for Sky+ boxes (where you've posted) unless you have Sky Protect. You would either need to egage a local satellite engineer, or if the cable is undamaged, a handyman to secure it for you.

Loose cable outside

Daniel81 — Mon, 24 Feb 2025 14:20:46 GMT

Re: Loose cable outside

Daniel0210 — Mon, 24 Feb 2025 14:28:52 GMT

@Daniel81

You have posted the same in the Sky+ board so which do you have… Sky+ or sky Q?

Re: Loose cable outside

Daniel0210 — Mon, 24 Feb 2025 14:30:27 GMT

@Daniel81

See my reply on your duplicate thread on the Sky Q board.

Re: Loose cable outside

Daniel81 — Mon, 24 Feb 2025 14:33:50 GMT

Sky Q

Re: Loose cable outside

Daniel0210 — Mon, 24 Feb 2025 14:36:45 GMT

@Daniel81

Then give Sky a call to arrange an engineer.

Re: Loose cable outside

Invisiblename — Mon, 24 Feb 2025 14:40:35 GMT

@Daniel0210 wrote:
@Daniel81
Then give Sky a call to arrange an engineer.

Or employ a local independent which is probably quicker (the dish & associated cables belong to you, unlike the boxes which are only loaned to you)

Re: Loose cable outside

Daniel0210 — Mon, 24 Feb 2025 14:42:22 GMT

@Daniel81

You could go down the independent company route as suggested but that would be at your own expense but have to agree it may be quicker.,

Re: Loose cable outside

Hollydolly — Fri, 13 Jun 2025 19:55:23 GMT

Hi there, the cable at the back of the house seems to be loose, it's hanging low, I'm worried, thanks

Re: Loose cable outside

Hollydolly — Fri, 13 Jun 2025 19:57:23 GMT

Can you help please

Re: Loose cable outside

Laing1 — Fri, 13 Jun 2025 20:12:17 GMT

@Hollydolly wrote:

Can you help please

@Hollydolly Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other. You will need to call Sky You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag