topic Re: Discovery + app not showing full content in Sky Q

Discovery + app not showing full content

Helen2011 — Sat, 22 Feb 2025 15:02:35 GMT

I have recently updated my subscription to included TNT Sport due to the closure of Eurosport in the UK. I should be able to access the full content of the Discovery+ app via my Sky Q box, but it's still saying I don't have the full subscription. I've followed the on-line instructions, but it's still not giving me the content. I also can only access the basic content through the Discovery+ on my tablet. Whilst I'm not bothered about the app on my tablet, I would expect to see the full content via the app on Sky Q. Why can't I?

Re: Discovery + app not showing full content

oldfella — Sat, 22 Feb 2025 17:17:16 GMT

@Helen2011 wrote:

I have recently updated my subscription to included TNT Sport due to the closure of Eurosport in the UK. I should be able to access the full content of the Discovery+ app via my Sky Q box, but it's still saying I don't have the full subscription. I've followed the on-line instructions, but it's still not giving me the content. I also can only access the basic content through the Discovery+ on my tablet. Whilst I'm not bothered about the app on my tablet, I would expect to see the full content via the app on Sky Q. Why can't I?

Hi @Helen2011

TNT Sports subscribers get discovery+ Premium at no extra cost

If you choose to subscribe to TNT Sports with a discovery+ Basic account through Sky Marketplace, we’ll automatically upgrade you to a discovery+ Premium account. With this subscription, you’ll have access to comprehensive sports coverage.

Important: The Premium upgrade can take up to 24 hours, although TNT Sports channels will start working within six hours.

Above taken from the following link
https://www.sky.com/help/articles/discovery-plus

Re: Discovery + app not showing full content

Helen2011 — Sat, 22 Feb 2025 18:17:33 GMT

I added TNT Sport to my account on Thursday and was able to access it immediately. Still no luck with Discovery+ premium. Yes, I've logged out of the app on Sqy Q and the app on my tablet. Still no luck sadly. I've also refreshed all my apps.

Re: Discovery + app not showing full content

oldfella — Sat, 22 Feb 2025 18:27:33 GMT

@Helen2011 wrote:

I added TNT Sport to my account on Thursday and was able to access it immediately. Still no luck with Discovery+ premium. Yes, I've logged out of the app on Sqy Q and the app on my tablet. Still no luck sadly. I've also refreshed all my apps.

Hi @Helen2011

Proir to subscribing to TNT Sports had you been using Discovery plus and was it fully activated on your Q box?

Re: Discovery + app not showing full content

Helen2011 — Sat, 22 Feb 2025 19:45:51 GMT

Yes I was given the basic account as part of the Sky package a couple of years ago at no extra cost.

Re: Discovery + app not showing full content

Helen2011 — Mon, 24 Feb 2025 08:09:09 GMT

Thanks, but 24 hours came and went 3 days ago - I'm still without the Discovery Plus upgrade. That's the whole point of my message and comments.

Re: Discovery + app not showing full content

amt101 — Mon, 24 Feb 2025 18:40:32 GMT

I have the same problem, subscribed 3 days ago and it won't let me watch tnt on the app. It says I have premium in my products, very frustrating.