https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920494#M689052 <P>Need someone to call me as my TV says no satellite signal been like it for 5 to 6 weeks</P> Mon, 24 Feb 2025 07:31:38 GMT Samanthapearcy2 2025-02-24T07:31:38Z https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920494#M689052 <P>Need someone to call me as my TV says no satellite signal been like it for 5 to 6 weeks</P> Mon, 24 Feb 2025 07:31:38 GMT https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920494#M689052 Samanthapearcy2 2025-02-24T07:31:38Z https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920497#M689053 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4008000">@Samanthapearcy2</a>&nbsp;</P> <P>No one can call you.&nbsp;This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.</P> <P><BR />If you’re seeing a <STRONG> “no satellite signal”</STRONG> message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment. <BR /><BR />If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact. <BR /><BR />It’s worth noting that:<BR /><BR />1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels <BR /><BR />2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.</P> Mon, 24 Feb 2025 07:40:08 GMT https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920497#M689053 Daniel0210 2025-02-24T07:40:08Z https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920499#M689054 <P>5 weeks ago was Storm Éowyn I assume?</P> Mon, 24 Feb 2025 07:44:15 GMT https://helpforum.sky.com/t5/Sky-Q/No-satellite-signal-been-like-it-for-five-weeks/m-p/4920499#M689054 Chodley 2025-02-24T07:44:15Z