topic Re: Freezing Sky ! on main and mini box in Sky Q

Freezing Sky ! on main and mini box

Dr+Graham — Wed, 19 Feb 2025 22:29:39 GMT

Just had Main and mini Q box replaced after fault on standby making main box unusable.

Original box was freezing every 10 minutes.

Now, same issue.... mini box freezing.. loses sound and picture freezes.

Also had a new SKY hub for broadband installed last week.

Nothing seems to fix it ..

please help ...

Re: Freezing Sky ! on main and mini box

Mr+Flibbles+86 — Fri, 21 Feb 2025 08:41:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Freezing Sky ! on main and mini box

Addie15 — Sun, 23 Feb 2025 08:52:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Freezing Sky ! on main and mini box

Dr+Graham — Sun, 23 Feb 2025 08:56:55 GMT

Freezing every 10 mins. Fast forward stops and reverts to original position. Mini box moved to ensure no interference

no more screen pixelating.
badically still unwatchable on live or recordings.
engineer coming Wednesday. Again.