Sky Q issue

Triedallelse — Sat, 22 Feb 2025 12:52:14 GMT

I'm trying to sort out my Dad's sky. He doesn't know his sky ID etc. he's got the message "This channel is currently affected by a problem with your satellite signal". Is there a number I can ring to talk to someone. This site keeps sending me around the houses

Re: Sky Q issue

PandJ2020 — Sat, 22 Feb 2025 13:01:58 GMT

Number here: https://www.sky.com/help/home

Re: Sky Q issue

Daniel0210 — Sat, 22 Feb 2025 13:25:38 GMT

@Triedallelse
If he is seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of the Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give him/you the opportunity to arrange an engineer to check the alignment of the dish. If it doesn’t he'll need to contact Sky to book an engineer appointment.

If he is connected to a communal dish he needs to liaise directly with the building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment so it may be quicker to contact a local satellite company but that would be at his own expense.

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