topic Re: Noisy box and no signal in Sky Q

Noisy box and no signal

Natalie135 — Fri, 21 Feb 2025 11:48:31 GMT

I have a main sky q box with 4 mini boxes. My main box has to be reset up to 3 times a day as it's noisy and loses signal to all mini boxes. I have had 2 new main boxes as suggested by sky incase it was faulty. It is still doing this. It's not covered, it's in a well ventilated area. What else could be the problem?

Re: Noisy box and no signal

Addie15 — Sat, 22 Feb 2025 10:07:15 GMT

Hi there, @Natalie135. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Noisy box and no signal

Chodley — Sat, 22 Feb 2025 10:09:00 GMT

You've had 3 main boxes and they all have noisy fans?

Re: Noisy box and no signal

Natalie135 — Sat, 22 Feb 2025 11:25:17 GMT

Yes all have been noisy. So it's clearly not a problem with the main box.
Could it be one of the mini boxes throwing everything out?