topic Re: No longer fit for purpose in Sky Q

No longer fit for purpose

Ronj — Fri, 21 Feb 2025 12:53:30 GMT

Constant dropping off of broadband even though all other wifi connected items throughout the house work perfectly with no issues.

Been going on for months once or twice a week having to reset Q and mini's, you can try all the hints and fixes on this forum but clearly plenty of people still getting nowhere.

Unfortunately a long haul till contract end, unless we can prove it's the product.

Re: No longer fit for purpose

Sooz10 — Fri, 21 Feb 2025 13:40:12 GMT

Hi we have the exact same issue - unplug and turn back on comes back for a couple of days and them goes again - same for mini boxes constant need to reset connection. . . .

Re: No longer fit for purpose

Mark39 — Fri, 21 Feb 2025 13:53:53 GMT

@Ronj wrote:

Been going on for months once or twice a week having to reset Q and mini's...

What have Sky suggested?

Re: No longer fit for purpose

Ronj — Fri, 21 Feb 2025 14:55:53 GMT

@Mark39 following the many threads on this issue not a lot but an engineers visit or a replacement box none of which seems to fully eradicate the problem.

I won't be calling them until I've caught up on my recordings just incase they change the box, but I'll not be letting a sky employee tamper with my modem and perfectly good working wifi in any case.

It's clearly a SKYQ box issue one way or the other as absolutely nothing else has issues, so no doubt I need to call them in.

Unfortunately all the various "superusers" fixes fail to hold up.

Re: No longer fit for purpose

Mark39 — Fri, 21 Feb 2025 15:35:21 GMT

Yes, you'll need to call. It could still be a wifi issue or possibly a faulty Q box.

Re: No longer fit for purpose

Chodley — Fri, 21 Feb 2025 22:59:39 GMT

@Ronj wrote:
Constant dropping off of broadband even though all other wifi connected items throughout the house work perfectly with no issues.
Been going on for months once or twice a week having to reset Q and mini's, you can try all the hints and fixes on this forum but clearly plenty of people still getting nowhere.
Unfortunately a long haul till contract end, unless we can prove it's the product.

Well, clearly not all the hints and fixes, because the hints and fixes I always mention are;

use powerlines

or use ethernet

or use wifi nesh nodes hard wired to the sky boxes

that saved my sanity.