topic Re: 2nd Tv wont load Netflix in Sky Q

2nd Tv wont load Netflix

Dougs1 — Thu, 20 Feb 2025 20:07:55 GMT

With my main Tv and a 2nd Tv normally on pressing Netflix button it loads automatically however last night 2nd Tv asked for a email/password and when I supplied same it wants to set me up with new account and wants payment. Contacted Sky ( 2hrs on phone ) and after unsubscribing and re subscribing, switching internet off etc etc nothing works. Still works fine on main Tv but same request on 2nd one. Also contacted Netflix ( useless )........ anyone any ideas

Re: 2nd Tv wont load Netflix

caesarome — Thu, 20 Feb 2025 20:15:36 GMT

@Dougs1

What TV service do you have, is it Sky Q ?

Re: 2nd Tv wont load Netflix

Dougs1 — Thu, 20 Feb 2025 20:21:27 GMT

Hi yes sky Q dont have multi room so 2nd tv works from internet

Re: 2nd Tv wont load Netflix

Chodley — Thu, 20 Feb 2025 20:35:10 GMT

Are you sure someone hasn't hijacked your account and changed the main email address?

Re: 2nd Tv wont load Netflix

Dougs1 — Thu, 20 Feb 2025 20:43:58 GMT

Not according to Netflix, still loads automatically on main tv, tried everything

Re: 2nd Tv wont load Netflix

Invisiblename — Thu, 20 Feb 2025 22:22:52 GMT

I don't see how this is a Sky Q issue if it's working on your main tv via the Sky Q app, but not on the 2nd to via the native Netflix app. Must be an issue with your Netflix account

Re: 2nd Tv wont load Netflix

Mel-19 — Thu, 20 Feb 2025 22:44:28 GMT

I've got exactly the same problem going on this evening with mine. Netflix works fine on my sky tv , but tv in the bedroom it's signed me out and now saying I need to set up a new payment plan

Re: 2nd Tv wont load Netflix

Invisiblename — Fri, 21 Feb 2025 08:16:34 GMT

@Mel-19 wrote:
I've got exactly the same problem going on this evening with mine. Netflix works fine on my sky tv , but tv in the bedroom it's signed me out and now saying I need to set up a new payment plan

Then I think you need to speak with Netflix

https://help.netflix.com/en

Re: 2nd Tv wont load Netflix

Dougs1 — Fri, 21 Feb 2025 10:19:05 GMT

Hi all and thanks for your help. I phoned Netflix again, this time got someone who seemed to understand the issue. Stated my email they had ended different than the correct one so may have been hacked. Re set my account using another email and a strong password and both televisions now working albeit the one in the bedroom that wouldnt log on had to be activated by putting in my email/ password using the REMOTE and not the QR Code as it failed to work. Fingers crossed it stays working and this may hep others experiencing the same issue. Thanks all !

Re: 2nd Tv wont load Netflix

Invisiblename — Fri, 21 Feb 2025 11:18:22 GMT

@Dougs1 wrote:
Hi all and thanks for your help. I phoned Netflix again, this time got someone who seemed to understand the issue. Stated my email they had ended different than the correct one so may have been hacked. Re set my account using another email and a strong password and both televisions now working albeit the one in the bedroom that wouldnt log on had to be activated by putting in my email/ password using the REMOTE and not the QR Code as it failed to work. Fingers crossed it stays working and this may hep others experiencing the same issue. Thanks all !

Could you mark my post with the Netflix Help link as the answer to help any future viewers?