topic Re: Intermittent TV picture. Plus mini box not working in Sky Q

Intermittent TV picture. Plus mini box not working

Wilma+Davidson — Thu, 20 Feb 2025 13:50:43 GMT

Since the big storm 3 weeks ago my mini box has frequently not been able to locate satellite signal. Then this morning the mini box didn't work. The main box constantly freezes then loses signal. Then in a short time the signal returns so therefore cannot watch either television

Re: Intermittent TV picture. Plus mini box not working

Mr+Flibbles+86 — Fri, 21 Feb 2025 08:44:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent TV picture. Plus mini box not working

Invisiblename — Fri, 21 Feb 2025 09:08:51 GMT

@Wilma+Davidson wrote:
Since the big storm 3 weeks ago my mini box has frequently not been able to locate satellite signal. Then this morning the mini box didn't work. The main box constantly freezes then loses signal. Then in a short time the signal returns so therefore cannot watch either television

As the mini box gets its feed from the main Sky Q box, it sounds like your dish has moved out of alignment with the satellite. You'll either need to contact Sky or get a local independant to sort it for you (likely to be quicker than waiting for a Sky engineer)