topic Re: Can’t get on Netflix in Sky Q

Can’t get on Netflix

Katieblueyes — Thu, 20 Feb 2025 18:21:31 GMT

I pay for Netflix through sky. When I went on to the app through sky the other day, it said that it was PIN code locked. AND it's in. Different language.
I haven't got a PIN code and if I try to sign on to Netflix's own app; it asks me to register and asks for my card details.
I've just been onto Netflix and they haven't been able to help.
can someone help me please?

Re: Can’t get on Netflix

Laing1 — Thu, 20 Feb 2025 18:46:08 GMT

@Katieblueyes wrote:

I pay for Netflix through sky. When I went on to the app through sky the other day, it said that it was PIN code locked. AND it's in. Different language.
I haven't got a PIN code and if I try to sign on to Netflix's own app; it asks me to register and asks for my card details.
I've just been onto Netflix and they haven't been able to help.
can someone help me please?

@Katieblueyes have you previously been able to get in to the app ?

Re: Can’t get on Netflix

Invisiblename — Thu, 20 Feb 2025 19:45:54 GMT

@Katieblueyes wrote:
I pay for Netflix through sky. When I went on to the app through sky the other day, it said that it was PIN code locked. AND it's in. Different language.
I haven't got a PIN code and if I try to sign on to Netflix's own app; it asks me to register and asks for my card details.
I've just been onto Netflix and they haven't been able to help.
can someone help me please?

Sounds like your Netflix account has been hacked. Only Netflix can help you with this.

before you contact them again, do the following:

Netflix hidden menu

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up

This opens a hidden menu.

You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.

Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone