topic faulty mini box in Sky Q

faulty mini box

citygirl32 — Wed, 19 Feb 2025 18:29:54 GMT

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time

Re: faulty mini box

Laing1 — Wed, 19 Feb 2025 18:35:27 GMT

@citygirl32 wrote:

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time

@citygirl32 first thing to try is rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: faulty mini box

citygirl32 — Wed, 19 Feb 2025 20:38:37 GMT

hi done this several times no joy just need to find out how to get a replacement

Re: faulty mini box

GD1 — Wed, 19 Feb 2025 20:49:34 GMT

@citygirl32 If it's losing connection to the main Q box then it's likely a new mini won't cure the initial issue which seems to be wifi related.

Re: faulty mini box

oldfella — Wed, 19 Feb 2025 20:52:43 GMT

@citygirl32 wrote:

how can i get a replacement for a sky mini q box it keeps droping out saying no connection so we have to turn it on and off and reset it all the time

Hi @citygirl32

Try another Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.