topic Re: Need to order a sky q mini box replacement in Sky Q

Need to order a sky q mini box replacement

Aaron82 — Sun, 29 Oct 2023 19:29:42 GMT

Hi I am trying to order a replacement sky q mini box. I have tried resetting it with the methods advised on this forum and am sure it is faulty. I am having trouble finding out how to speak to the right person to order a new one. Any advise would be would be greatly appreciated

Re: Need to order a sky q mini box replacement

cuke — Sun, 29 Oct 2023 19:58:54 GMT

I had mine replaced through here https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fhelp%2Freplace-hardware%2F

I just stated it won't power on and in a few days a new box arrived and we swapped them over on the doorstep..

Re: Need to order a sky q mini box replacement

Babayud — Tue, 25 Jun 2024 19:06:44 GMT

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty.

thank you.

Re: Need to order a sky q mini box replacement

Laing1 — Tue, 25 Jun 2024 19:18:35 GMT

@Babayud wrote:

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty.

thank you.

@Babayud yes it will be replaced free of charge

Re: Need to order a sky q mini box replacement

Babayud — Tue, 25 Jun 2024 20:38:02 GMT

Thank you for replying. Much appreciated. To be honest if I did get charged then I'd be reducing the £140 a month we pay. Thanks again 👍

Re: Need to order a sky q mini box replacement

Muzicman — Wed, 04 Dec 2024 10:30:02 GMT

Thank very much for this link....... been trying to work out how to get my mini box replaced for days.

Re: Need to order a sky q mini box replacement

Muzicman — Wed, 11 Dec 2024 15:34:43 GMT

Just a quick update..... I followed the link above on Wed and on Saturday they came and swapped the mini box on my doorstep,

I don't understand why Sky aren't shouting about this...... its the best service I've ever had from Sky.......

Re: Need to order a sky q mini box replacement

Daniel0210 — Wed, 11 Dec 2024 15:37:01 GMT

@Muzicman wrote:

I don't understand why Sky aren't shouting about this...... its the best service I've ever had from Sky.......

@Muzicman

It's a very common method now, especially with the decrease in the number of engineers so if they don't think an engineer is required that's what they'll do.

Re: Need to order a sky q mini box replacement

Nicki661 — Thu, 19 Dec 2024 12:02:46 GMT

Thank you so much for this link! I have been sent round the houses via phone and online for weeks to get a replacement! Apparently one on its way.

Re: Need to order a sky q mini box replacement

KernowMoss — Fri, 03 Jan 2025 17:51:15 GMT

Thank you! Link worked perfectly and, as you said, replacement within a few days without the hassle of speaking to someone saying 'have you tried switching it on and off, re-booting etc.

Re: Need to order a sky q mini box replacement

Masters1959 — Wed, 19 Feb 2025 12:43:03 GMT

I need to order a replacement sky q mini box

Re: Need to order a sky q mini box replacement

Daniel0210 — Wed, 19 Feb 2025 12:44:36 GMT

@Masters1959

See the replies already provided.