topic Re: Request an engineer to install a Q box in Sky Q

Request an engineer to install a Q box

Christine94 — Sat, 15 Feb 2025 10:45:43 GMT

I have been waiting 20 days and made several phone calls lasting for hours to get an engineer to install Q box.

Re: Request an engineer to install a Q box

MightyQuinn — Sat, 15 Feb 2025 11:08:39 GMT

Hi @Christine94 Is that just a statement, or do you have a question for your fellow customers?

Re: Request an engineer to install a Q box

Daniel0210 — Sat, 15 Feb 2025 11:14:27 GMT

@Christine94 wrote:

I have been waiting 20 days

@Christine94

20 days is not significantly long. My son signed up to Sky Q on 23 November and it was installed on 23 December and that was obviously before the storms.

Re: Request an engineer to install a Q box

Laing1 — Sat, 15 Feb 2025 17:25:15 GMT

@Christine94 wrote:

I have been waiting 20 days and made several phone calls lasting for hours to get an engineer to install Q box.

@Christine94 have Sky given you a date if so that will be the first available date that was available

Re: Request an engineer to install a Q box

Christine94 — Tue, 18 Feb 2025 09:16:12 GMT

I have spent hours on the phone to both Sky and Domestic & General requesting Q Box and have been transferred from pillar to post both saying they cannot help as there is a problem with there IT section and it seems that no one is taking responsibility for the other. There total lack of communication and one of the problems is that all there employees seem to work from home and haven't a clue of what they are talking about. I spent nearly 30 years in customer service and this is the worst I have experienced.

Re: Request an engineer to install a Q box

Daniel0210 — Tue, 18 Feb 2025 09:56:18 GMT

@Christine94

Is this a new installation or replacing a faulty box?

Domestic and General Insurance do not complete new installations. Likewise if Sky have arranged the doorstep swap of a faulty Sky Q box the courier just swaps them when at your front door.

Re: Request an engineer to install a Q box

Chodley — Tue, 18 Feb 2025 11:56:00 GMT

Yeah exactly. This thread is entirely confusing.