topic Re: Sky Q Netflix password in Sky Q

Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 11:27:45 GMT

Just upgraded to Sky Q from Sky+ and have Netflix through Sky.

Would like to change the Netflix password but can't see a way to do this from the TV or through Sky.com/mysky and Netflix don't recognise the account

What to do?

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 11:44:57 GMT

@Lunamoonchild wrote:

Just upgraded to Sky Q from Sky+ and have Netflix through Sky.

Would like to change the Netflix password but can't see a way to do this from the TV or through Sky.com/mysky and Netflix don't recognise the account

What to do?

Hi @Lunamoonchild

Was your Netflix account new through Sky?

If so did you activate it according to the following link?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 12:05:27 GMT

Yes, brand new with SkyQ. The engineer put the password in on the TV screen (I perused you link for help before I posted) and I can't figure out how to change it. It was a spur of the moment best effort password and I thought that I'd change it to a better one later

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 12:20:30 GMT

@Lunamoonchild wrote:

Yes, brand new with SkyQ. The engineer put the password in on the TV screen (I perused you link for help before I posted) and I can't figure out how to change it. It was a spur of the moment best effort password and I thought that I'd change it to a better one later

Hi @Lunamoonchild

Does the Netflix link help?

https://help.netflix.com/en/node/104505

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 12:22:39 GMT

Hi @Lunamoonchild

https://www.netflix.com/gb/loginhelp

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 13:25:54 GMT

Thank you for your help

The first link looks promising - my father is watching TV just now so can't try it - but I tried the second link and get this error message

No account found for this email address

the email address is input correctly via my password manager and I have manually typed it in as well, getting the same error message.

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 14:34:54 GMT

Further to this, I did try to change the password via the TV (just tried it again) and that doesn't work.

Netflix are still telling me they don't have an account with that email address

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 15:47:39 GMT

@Lunamoonchild wrote:

Further to this, I did try to change the password via the TV (just tried it again) and that doesn't work.

Netflix are still telling me they don't have an account with that email address

Hi @Lunamoonchild

Can you actually open the Netflix App on your Q box (or any device)?

If you can, then you can find the email used for Netflix in the left hand Netflix menu once you are in the App.

Scroll down to Get help and on the next screen you will see your account details and email.

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 17:03:25 GMT

Hi @oldfella

@yes the app works perfectly and brings up all the details, I just can't change them

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 17:12:41 GMT

@Lunamoonchild wrote:

Hi @oldfella

@yes the app works perfectly and brings up all the details, I just can't change them

So @Lunamoonchild

Is the email address shown in the Netflix App the same as your Sky email?

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 17:27:39 GMT

@oldfella Yes

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 17:54:12 GMT

@Lunamoonchild wrote:

@oldfella Yes

How did you try to change your password on the TV @Lunamoonchild ??

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 17:58:42 GMT

@oldfella

I went into the Netflix app, scrolled to get help, clicked on member and nothing happened.

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 18:12:11 GMT

@Lunamoonchild wrote:

@oldfella

I went into the Netflix app, scrolled to get help, clicked on member and nothing happened.

Yes OK @Lunamoonchild

Nothing will happen selecting Member in the App.

The only way to change your password is on the Netflix WEBSITE.

You say you couldn't change it onthe Change password link I sent?

Have you tried signing in to your Netflix account on the Netflix website.

Before you you try signing in on your browser first double check again in the Netflix App on your Q box exactly what

your Email is shown as.

Also delete cookies and history from your browser.

Ie Netflix website for signing in.

https://www.netflix.com/gb/

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 18:28:14 GMT

@oldfella

I'm an idiot!

I was reading the email address incorrectly and then putting in the same wrong email address!

So sorry for the waste of your time and thank you so much for your patience

Re: Sky Q Netflix password

Lunamoonchild — Mon, 17 Feb 2025 18:29:14 GMT

@oldfella

I have succeeded in changing both

Re: Sky Q Netflix password

oldfella — Mon, 17 Feb 2025 18:57:57 GMT

@Lunamoonchild wrote:

@oldfella

I have succeeded in changing both

Alls well that ends well @Lunamoonchild