topic Re: Technical in Sky Q

Technical

Jake65 — Mon, 17 Feb 2025 10:59:20 GMT

No sky since 20 feb 25 due to storms, is there compensation

Re: Technical

Daniel0210 — Mon, 17 Feb 2025 11:02:24 GMT

No not automatically unlike broadband. I presume you mean 20 January ?

Once it's back up and running give Sky a call and see if they'll apply a credit to your Sky account but they're not obliged to.

Re: Technical

Mark39 — Mon, 17 Feb 2025 11:03:19 GMT

No, but if you've reported it to Sky you can request a pro rata service credit from that point until your service is restored.

Re: Technical

Jake65 — Mon, 17 Feb 2025 13:14:30 GMT

If they don't I'm out , the second time this has happened

Re: Technical

Daniel0210 — Mon, 17 Feb 2025 14:33:14 GMT

@Jake65 wrote:

If they don't I'm out , the second time this has happened

@Jake65

Not sure why you think Sky must compensate you for a force of nature blowing your dish off alignment. All you can do is ask once the engineer has been out.