topic Sky going black screen for a couple of seconds in Sky Q

Sky going black screen for a couple of seconds

Langley+Person — Mon, 17 Feb 2025 14:19:19 GMT

There seem to be a number of posts regarding this "black screen", but nothing seems to have sorted this problem out. I've tried all the recommended fixes, but it's still happening.
I pay for a number of services from Sky, & not having a resolution is annoying.

Anyone else ??

Re: Sky going black screen for a couple of seconds

Addie15 — Tue, 18 Feb 2025 08:39:54 GMT

Hi there, @Langley+Person. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky going black screen for a couple of seconds

Langley+Person — Wed, 19 Feb 2025 09:08:45 GMT

The final outcome was to contact LG as it's some with to do with their hardware