topic Re: EE Wi-Fi and sky q issues in Sky Q

EE Wi-Fi and sky q issues

lisa20043 — Sun, 16 Feb 2025 20:33:20 GMT

I have changed broadband providers from sky to EE.

Every day i keep getting issues on my sky q box about not being able to connect to the internet but every other device in the house is connected ok.

I have upgraded my sky q box as advised and it still keeps disconnecting. Didn't have this issue when I was paying for broadband with sky.

any advice?

Addie15 — Mon, 17 Feb 2025 08:35:10 GMT

Hi there, @lisa20043. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147