topic Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device in Sky Q

My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

RobertHaines — Wed, 07 Feb 2024 16:54:59 GMT

My new Samsung tv keeps not connecting to Sky Q box. It says no signal and check power device. The only way I can get it to connect again is reset Sky Q box. I spoke to Samsung but they told me it's an issue with quality of hdmi cable. I am using hdmi cable that came with the Sky Q box. Samsung said I should use high-speed HDMI cable or HDMI 2.1 cable. Anybody else had this issue?

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Jones_The_Cat — Wed, 07 Feb 2024 17:02:49 GMT

@RobertHaines wrote:
My new Samsung tv keeps not connecting to Sky Q box. It says no signal and check power device. The only way I can get it to connect again is reset Sky Q box. I spoke to Samsung but they told me it's an issue with quality of hdmi cable. I am using hdmi cable that came with the Sky Q box. Samsung said I should use high-speed HDMI cable or HDMI 2.1 cable. Anybody else had this issue?

HDMI cables can fail but are cheap to replace. You can get a high quality HDMI 2.1 cable from Amazon for around £5.

It'll be quicker than asking Sky to send you one.

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

popacatapetal — Wed, 07 Feb 2024 17:07:41 GMT

You could try this:-

Ensure tv and sky q box are both switched on.

Press Home button on Samsung TV remote.

Press up arrow on Samsung remote to select the menu bar.

Scroll across to the Sky TV tab and press ok

Now select dismiss button on Sky remote and the Sky output should now be on your screen.

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Chodley — Wed, 07 Feb 2024 17:40:14 GMT

Is this another case of a samsung TV crashing the Q box if you turn off the TV while the Q is still on?

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Ducatasti — Sat, 13 Jul 2024 21:07:46 GMT

It feels like Russian Roulette after I switch off my Sky Q. Using my SKY Remote then power it back on about 90%+ of the time Samsung powers up and indicates Sky Box has no power! It's been the same for months, usually have to resort to powering off sky box at wall socket and restarting it completely. After restart it amay or may not power up next time, leave it for a couple of days and pretty much 100% of time will have to reset.. Sky Q box is absolutely useless. Replaced HDMI, no help. Have been a Sky customer for close to 20 years, looks like it's time to switch to a provider that can interface with my TV and not just bury their heads in the "it's not a known problem" !!!

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

99momeara — Thu, 29 Aug 2024 04:50:23 GMT

I've had this issue for ages and with 2 different Samsung TVs. Rather than reset the Q box we simply just turn it off with the remote and then turn it back on again. Wait a few seconds each time as can be a delay for picture to come through. Normally picture will appear after 2/3 attempts

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

cuke — Thu, 29 Aug 2024 11:42:31 GMT

I've had several Samsung tv's connected to different Sky boxes, either SkyHD, SkyQ or miniboxes, must be about 7 at the last count. Not one had cec issues. Got a new S95D recently and still none.

However I'm not saying it doesn't happen, because there are just as many other manufacturers tv's that exhibit this issue. https://helpforum.sky.com/t5/Sky-Q/Switching-on-LG-OLED55C24LA-TV-using-Sky-remote-often-does-not-recognise-Sky-Q-is-switched-on/td-p/4607833

First things to do is check that the tv's cec is turned on, it maybe called something else, and have the Sky box connected directly to the tv, not through any sound device or a HDMI switch.

It seems that cec with the, rather elderly, Sky boxes are rather finicky.

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Ducatasti — Thu, 29 Aug 2024 11:57:00 GMT

Thanks @cuke, checked settings and CEC is already set correctly (Anynet+ (HDMI-CEC)) and HDMI cable connected directly to the correct port at TV rear. Still get arbitrary connection on start up 🤢😖

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

99momeara — Thu, 29 Aug 2024 13:28:25 GMT

My mini box works fine with my other Samsung TV. The times I have had issues has always been on Samsung TVs that use the One Connect box

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

cuke — Fri, 30 Aug 2024 10:06:22 GMT

@99momeara wrote:
My mini box works fine with my other Samsung TV. The times I have had issues has always been on Samsung TVs that use the One Connect box

The S95D has a OCB and flawlessly turns on the SkyQ box, my Q90R also has a OCB and does the same, perfect everytime.

@Ducatasti you could try actually turning off cec on the Samsung, I know this doesn't make sense but sometimes I've known this to work. Otherwise check that HDMI control is on within the Sky box settings.

If all fails you could try a factory reset of the tv, with the sky box connected.

Which Samsung model have you got by the way?

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Ducatasti — Sun, 01 Sep 2024 10:35:04 GMT

@cukethe Samsung is a 65 Inch QN900B Neo QLED 4K HDR Smart TV (2022). I tried all your recommendations (thanks by the way) and still no joy. Worked for a couple of days then switched on again yesterday and same old result, tried toggling power with Sky Q and TV native remotes and nothing worked. After 20 min just recycled power on the SKY Q box and after a few minutes it's ways back up. I'll contact Sky and see if I can get a replacement box 🤢

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

NickH87 — Tue, 22 Oct 2024 08:20:19 GMT

@Ducatasti did you manage to get this resolved? We have just got the QN85D Neo QLED and it's first time we've had this issue despite have several Samsung TV's connected previously to main box (have one connected to a mini box with no issues). Did you have to replace the box?

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Ducatasti — Tue, 22 Oct 2024 08:39:55 GMT

No I haven't managed to resolve the issue, just living with having to restart the Sky box whenever it has trouble starting. Sometimes 2-3 days Ok and other times just a day. have been lax (not made time) contacting Sky

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Brad18322 — Tue, 22 Oct 2024 09:09:07 GMT

@Ducatasti wrote:
No I haven't managed to resolve the issue, just living with having to restart the Sky box whenever it has trouble starting. Sometimes 2-3 days Ok and other times just a day. have been lax (not made time) contacting Sky

I've got the same Samsung tv model and having exactly the same issues! It can be fine for 2-3 days and then I will have to unplug to restart to

get it working. I've had Samsung TV's for years and have 2 mini boxes set up with 2 other Samsung TV's which work fine and have never had issues. I'm t drives me crazy!

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

cuke — Tue, 22 Oct 2024 09:28:38 GMT

Has anyone tried different cables, ports, I assume SkyQ is connected directly to the tv, or even reset their tv's?

I use these cables Deal: Maxonar 8K HDMI 2.1 Cable 3.3FT, (Certified) Ultra HD 48Gbps High Speed 8K60 4K120 eARC RTX 3090 HDR10 4:4:4 HDCP 2.2&2.3 Dolby Compatible with PS5/4, Xbox Series X, Roku/Fire/Sony/LG TV https://amzn.eu/d/6WNXDtT

Have been since 2022.

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

RS1462 — Tue, 22 Oct 2024 19:22:46 GMT

I have the same problem with 2024 55"Q60D QLED . The TV worked fine straight out of the box. But now when turned on I get the error saying Sky tv box is not turned on but the LED on the box is showing green. The only way I have found to get the tv to recognise the box is by rebooting the Q box. Has anyone got a proper solution to this yet as I have an engineer visit booked for tomorrow AM

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

paultm53 — Tue, 22 Oct 2024 19:53:01 GMT

Yeah, same for me. New QN90D QLED NEO, but problematic with Sky Q UHD Box. Reported this to Sky and they have sent out a replacement box.

Started off OK, for a couple of hours! then the issues returned. I have followed all the advice ref factory reset for tv, update software for both box and tv, correct cables and cec settings and so on. Very frustrating. The best I have come up with is to switch on and off, using the sky remote, with a long press followed by a short press on the buttons. Seems to work. However, the picture still goes black, momentarily and occasionally. Why?? I think I may have to return the Samsung and go back to Sony. OR, cancel Sky. OR, both?

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Ducatasti — Tue, 22 Oct 2024 20:00:06 GMT

@cuke @Yes I've reset TV, receycled Sky box many times and changed the HDMI cables without success.

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Bulls1974 — Tue, 22 Oct 2024 23:48:41 GMT

We have now moved onto Stream, but not for that reason. We reset our Samsung and didn't reset the log in or connect the TV directly to the internet. The problem then went away for ever. Hopefully it might work for you👌

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Chodley — Wed, 23 Oct 2024 07:49:47 GMT

Remind me never to buy a Samsung TV. As if all the spyware wasn't bad enough.

Not that most of them aren't at it now anyway 😟