topic Using old Sky Q box and Viewing Card in Sky Q

Using old Sky Q box and Viewing Card

Casus — Sat, 15 Feb 2025 16:12:01 GMT

I have an old Sky Q box and viewing card. Can I use it to subscribe without needing a new installation?

Re: Using old Sky Q box and Viewing Card

caesarome — Sat, 15 Feb 2025 16:15:31 GMT

Did you not return the Sky Q box after you cancelled as it is the property of Sky. The chances are the viewing card has been cancelled so at the very least you would need a new one.

Re: Using old Sky Q box and Viewing Card

Ellie_TV — Sat, 15 Feb 2025 16:17:09 GMT

@Casus wrote:
I have an old Sky Q box and viewing card. Can I use it to subscribe without needing a new installation?

How old is the Q box? They belong to Sky and are technically stolen property if not returned at the end of a subscription. If it was previously owned by someone else then it may have been deactivated anyway. You are better off getting a new installation and new box direct from Sky.

Re: Using old Sky Q box and Viewing Card

Casus — Sat, 15 Feb 2025 16:17:53 GMT

No. For various reasons, didn't return any of it. They have written off the old debt and bill and I'm set to resubscribe but seems daft to request a whole new box, card and install considering it is litterally all ready to go. Sky live chat have been no help at all.

Re: Using old Sky Q box and Viewing Card

Ellie_TV — Sat, 15 Feb 2025 16:21:58 GMT

@Casus wrote:
No. For various reasons, didn't return any of it. They have written off the old debt and bill and I'm set to resubscribe but seems daft to request a whole new box, card and install considering it is litterally all ready to go. Sky live chat have been no help at all.

You're probably best trying to speak to a human being then. If your current equipment was part of an over-due or unpaid subscription situation then it may all have been deactivated and written off. Sky's systems aren't great at dealing with non-standard installations.

If your dish and cabling is still in good order then they may be able to send you a new box and viewing card to install yourself. You can then dispose of the old box if they don't want it back.