topic Re: Disney+ app won't connect in Sky Q

Disney+ app won't connect

LIONLADY — Sat, 15 Feb 2025 12:05:10 GMT

I cannot connect to my Disney+ app on my Sky Q box, it just stopped working and shows an error code of 1026, saying it can't connect to network. Everything else is working okay. I have unplugged my Q box to reset it but it still doesn't work, any ideas please?

Re: Disney+ app won't connect

stereohaven — Sat, 15 Feb 2025 12:16:46 GMT

@LIONLADY wrote:
I cannot connect to my Disney+ app on my Sky Q box, it just stopped working and shows an error code of 1026, saying it can't connect to network. Everything else is working okay. I have unplugged my Q box to reset it but it still doesn't work, any ideas please?

Start with an app refresh and see how it goes from there, although Disney+ is pretty buggy on Q at the moment.

To enter the hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

https://help.disneyplus.com/en-GB/article/disneyplus-en-uk-error-1026

Re: Disney+ app won't connect

LIONLADY — Sat, 15 Feb 2025 16:54:54 GMT

Okay thank you, I have tried the steps that you have said above, last night and still nothing, though hopefully it may start back up soon, as it dies say 24hrs. It's strange how it's working on all of the other devices, just not on Sky Q. Thank you for your quick response, it's much appreciated. 😊👍🏻

Re: Disney+ app won't connect

Chodley — Sun, 16 Feb 2025 12:11:07 GMT

Has it ever worked?

Re: Disney+ app won't connect

stereohaven — Sun, 16 Feb 2025 13:07:38 GMT

@LIONLADY wrote:
Okay thank you, I have tried the steps that you have said above, last night and still nothing, though hopefully it may start back up soon, as it dies say 24hrs. It's strange how it's working on all of the other devices, just not on Sky Q. Thank you for your quick response, it's much appreciated. 😊👍🏻

Is your Sky Q up to date?

https://www.sky.com/help/articles/updating-sky-box-software-sky-q

I am watching "Will Trent" currently via the app on Sky Q for testing and apart from the usual slowness in the menus, it is working OK so far.

My Sky Q is on Q280 and the Disney+ app is 25.2.0+victor.04 (p) if it helps (Settings > Help > Diagnostics).

Re: Disney+ app won't connect

LIONLADY — Mon, 17 Feb 2025 12:23:37 GMT

Thank you for your reply. It is updated now, but sadly still not working, for Disney+.

Re: Disney+ app won't connect

Annemarie22 — Sat, 14 Mar 2026 18:23:56 GMT

I am getting the same issue, cannot even get on the app to activate it as it now comes with sky. I have refreshed apps, turned off and back on and also reset but still black screen with error 1026 telling me to exit the app and try again

everything else is working ok

Re: Disney+ app won't connect

LIONLADY — Sat, 14 Mar 2026 18:35:15 GMT

I think I had to delete the app and reinstall it. It was either that or I had to have a new Sky Q box 😊👍🏻

Re: Disney+ app won't connect

Annemarie22 — Sat, 14 Mar 2026 18:44:28 GMT

Oh i was thinking how can i delete the app and reinstall, did not see an option? Thank you for replying

Re: Disney+ app won't connect

LIONLADY — Sat, 14 Mar 2026 19:01:20 GMT

Could possibly be a case of logging out on a device and then logging back in, sorry i can't be more helpful

Re: Disney+ app won't connect

Chodley — Mon, 16 Mar 2026 13:01:51 GMT

@Annemarie22 wrote:
I am getting the same issue, cannot even get on the app to activate it as it now comes with sky. I have refreshed apps, turned off and back on and also reset but still black screen with error 1026 telling me to exit the app and try again
everything else is working ok

It is not yet included for free anyway

Re: Disney+ app won't connect

LIONLADY — Mon, 16 Mar 2026 15:31:13 GMT

There is a section in the SkyQ settings, where you can update your apps, maybe that would help? Or if you can try to login to disney+ on a computer maybe, Good luck 🤞