topic Re: Retention team statement about HD charge in Sky Q

Retention team statement about HD charge

JAR1 — Fri, 14 Feb 2025 12:52:30 GMT

Just been on the phone with the retention team and don't understand what they said about HD. As long term customers we have been paying for HD for years, I was told was I could drop the HD charge but it would reduce the quality of channels broadcast in HD. Can anyone explain as that doesn't make any logical sense to me.

Re: Retention team statement about HD charge

SKY1992bf — Fri, 14 Feb 2025 12:58:29 GMT

@JAR1 what they really mean is that by dropping the hd charge you will lose access to the hd versions of the entertainment channels within your base pack and only able to watch the sd versions

Re: Retention team statement about HD charge

PandJ2020 — Fri, 14 Feb 2025 13:01:28 GMT

Generally, channels are broadcast in SD or HD. HD being significantly better quality.

The pack provides HD channels but you can access Free-to-Air HD channels (such as BBC) without it.

Re: Retention team statement about HD charge

JAR1 — Fri, 14 Feb 2025 13:06:24 GMT

Thanks, that's what I suspected but when I challenged they said no you can still watch the HD channels they just won't be as good a quality, not that you would have to watch SD.

Re: Retention team statement about HD charge

PandJ2020 — Fri, 14 Feb 2025 14:52:34 GMT

@JAR1 wrote:
Thanks, that's what I suspected but when I challenged they said no you can still watch the HD channels they just won't be as good a quality, not that you would have to watch SD.

Ha, they're funny.

Re: Retention team statement about HD charge

MikeC1964 — Fri, 14 Feb 2025 15:13:11 GMT

I just can't believe in this day and age Sky are still charging extra for HD....

Re: Retention team statement about HD charge

Chodley — Fri, 14 Feb 2025 15:24:24 GMT

If they dropped that charge, they would just increase the base price to avoid losing hundreds of millions in revenue.