topic Re: Broadband issue through Sky Q box in Sky Q

Broadband issue through Sky Q box

AndrewHT — Mon, 10 Feb 2025 16:27:45 GMT

Reported an issue with broadband not working through Sky Q box or secondary unable to access any apps or watch TV through secondary. Had text to say issue fixed but the issue still persists despite trying to reset everything. Not happy, think it's really poor to receive a text and the issue still persisting. Trying to get the issue resolved through the maze that is the Sky website is not helpful.

Re: Broadband issue through Sky Q box

Tom-W19 — Tue, 11 Feb 2025 08:50:26 GMT

Hi @AndrewHT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issue through Sky Q box

Tom-W19 — Thu, 13 Feb 2025 09:29:43 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.