No signal post storm

Eilidh5 — Wed, 12 Feb 2025 21:14:21 GMT

My sky Q hasn't had signal since the storm. How do I get the signal back?

Re: No signal post storm

PandJ2020 — Wed, 12 Feb 2025 21:40:10 GMT

You'll probably need your dish realigned.

Either call Sky (it could be several weeks before they can come) or pay a local specialist.

Re: No signal post storm

Daniel0210 — Thu, 13 Feb 2025 06:20:02 GMT

@Eilidh5
No signal and no satellite signal are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - as stated by @PandJ2020 there’s still likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.

topic Re: No signal post storm in Sky Q

No signal post storm

Re: No signal post storm

Re: No signal post storm