topic Re: suddenly HD downloads are not working in Sky Q

suddenly HD downloads are not working

katykaty — Wed, 12 Feb 2025 16:56:12 GMT

I have been with sky for nearly 20 years and I recently renewed my contract ( the same package etc just at a cheaper price ) and also removed multiscreen ( as I no longer use it ) and now I have been having issues with downloading etc in HD... basically I have had to change the preferences to download in SD otherwise I can't download or get anything on demand. This has then caused everything pixilating on all downloads etc... its so frustrating. What has caused this? HELLLLPPPPPP

Re: suddenly HD downloads are not working

Laing1 — Wed, 12 Feb 2025 17:04:52 GMT

@katykaty wrote:

I have been with sky for nearly 20 years and I recently renewed my contract ( the same package etc just at a cheaper price ) and also removed multiscreen ( as I no longer use it ) and now I have been having issues with downloading etc in HD... basically I have had to change the preferences to download in SD otherwise I can't download or get anything on demand. This has then caused everything pixilating on all downloads etc... its so frustrating. What has caused this? HELLLLPPPPPP

@katykaty check that you still have the HD subscription on your account

Re: suddenly HD downloads are not working

katykaty — Wed, 12 Feb 2025 17:08:08 GMT

I have never knowingly subscribed to HD but have always been able to get on demand etc in HD. Maybe it was included and I didn't know ( maybe as a freebee or an offer ?) but since I renewed my contract recently it is when the problem occurred so I assume they have changed something. I will have to try and contact them but that is easier said than done.

Re: suddenly HD downloads are not working

nigea99 — Wed, 12 Feb 2025 17:19:49 GMT

@katykaty wrote:

I have never knowingly subscribed to HD but have always been able to get on demand etc in HD. Maybe it was included and I didn't know ( maybe as a freebee or an offer ?) but since I renewed my contract recently it is when the problem occurred so I assume they have changed something. I will have to try and contact them but that is easier said than done.

You can view your current subscriptions on your SKY Q box from My Sky section

Alternatively if you go into Bills from there you can see the breakdown of your subscription now & in the past