topic Re: Content with not play on Paramount plus in Sky Q

Content with not play on Paramount plus

AnthonyHowe — Mon, 27 Jan 2025 20:33:41 GMT

Trying to watch Section 31 from the Paramount Plus app on my Sky Q but it wont play when I select it.

I can play it from the Paramount Plus app on my tablet, and it seems I can even cast it from there to my TV.

Anyone got any ideas?

Re: Content with not play on Paramount plus

Mr+Flibbles+86 — Tue, 28 Jan 2025 11:38:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Content with not play on Paramount plus

AnthonyHowe — Mon, 03 Feb 2025 15:27:02 GMT

Hi,

Can you restart the sky expert chat because it seems to have expired but the issue is still not resolved, despite resetting the Q box, and forcing a software update.

Thanks.

Re: Content with not play on Paramount plus

Lisa-P1987 — Mon, 03 Feb 2025 16:02:24 GMT

Re: Content with not play on Paramount plus

AnthonyHowe — Wed, 12 Feb 2025 15:55:21 GMT

Hi,

The engineer came and swapped the Q box, but it did not fix the problem with Paramount Plus not showing content. The engineer saw the problem but had no clue how to attempt to fix it. He suggested it must be a problem at the Sky server end.

So what do we try next?

Re: Content with not play on Paramount plus

AnthonyHowe — Thu, 13 Feb 2025 17:37:16 GMT

Can someone from Sky please initiate the live chat again so I can progress to a resolution?

Re: Content with not play on Paramount plus

AnthonyHowe — Fri, 14 Feb 2025 14:44:30 GMT

This issue needs escalating but Sky seem to have lost interest. How do I get assistance when I've tried everything that's been suggested?

Re: Content with not play on Paramount plus

Laing1 — Fri, 14 Feb 2025 16:51:19 GMT

@AnthonyHowe you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Content with not play on Paramount plus

AnthonyHowe — Fri, 14 Feb 2025 17:11:08 GMT

Hi @Laing thanks for trying but ive already done all the things you'd normally expect as advised by the Sky support privately. That includes refreshing the apps, logoff the app and login, force box software update, full factory reset, and a box swap. Everything my end has been done so it must be the Sky end, hence I need their tech support.

They've been responsive until now.

Re: Content with not play on Paramount plus

TJ54 — Sat, 22 Feb 2025 16:00:45 GMT

Did you get any help in the end?

We have exactly the same issue and done exactly as you have and still have got no where?

Paramount+ support have also been involved (albeit very poor continuity as they operate only by email so far, so each response is someone different) and still no one has a clue.

Re: Content with not play on Paramount plus

AnthonyHowe — Sat, 22 Feb 2025 16:11:42 GMT

@TJ54 no response whatsoever from Sky. They've done the usual stuff but now it's got difficult they say nothing. I've given up chasing them as I can cast from the Paramount app to my TV with the same logonid as I use from my Sky Q box.