topic Re: Sky Q mini in Sky Q

Sky Q mini

Jade139 — Wed, 12 Feb 2025 13:04:51 GMT

Hello,

I had a sky Q mini box, it wasn't in use for a few months. I had this horrible smell that smelt like vinegar. I loved the sky Q mini box up and it was covered in this liquid, it seemed like the box melted. I didn't have anything on top of the box, so this couldn't have been the cause.
I didn't know what to do with the box as it was covered in what looked like battery acid so I recycled the box, as it smelt really bad.
I've just asked alt for a replacement but they are requesting my the box back, I didn't really think about this when I recycled the box, as I was more concerned about getting rid of this horrible smell, and mess the box made. I'm not sure if sky will now give me a replacement as I no longer have the box.

Re: Sky Q mini

Jade139 — Wed, 12 Feb 2025 13:07:01 GMT

* lifted the sky Q mini box.

Re: Sky Q mini

Daniel0210 — Wed, 12 Feb 2025 13:16:49 GMT

@Jade139

As the mini box, like the main Sky Q box, was only loaned to you they will charge you for not returning it which is currently £52. Give Sky a call to discuss.m

Re: Sky Q mini

Jade139 — Wed, 12 Feb 2025 13:17:18 GMT

Thank you!

Re: Sky Q mini

PandJ2020 — Wed, 12 Feb 2025 13:17:28 GMT

Indeed, it wasn't yours to dispose off. (Even if damaged)

Sky are likely to charge a non-return fee of £52. (And you've have to pay an additional £50 admin fee to have a new one loaned to you)

Of course, go ahead and contact Sky to see if they can assist otherwise.