topic No signal in Sky Q

No signal

Maighread — Tue, 11 Feb 2025 21:55:15 GMT

Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

Re: No signal

Invisiblename — Tue, 11 Feb 2025 22:07:00 GMT

@Maighread wrote:
Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

Probably be quicker to contact a local independent (you'll be waiting several weeks if you want Sky to do it)

Re: No signal

oldfella — Tue, 11 Feb 2025 22:15:11 GMT

@Maighread wrote:

Since storm Ophelia we have had no satellite signal who do we contact to check our dish?

Hi @Maighread

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No signal

Daniel0210 — Wed, 12 Feb 2025 05:31:36 GMT

@Maighread
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.