topic Re: Compensation for no tv in Sky Q

Compensation for no tv

Willow — Tue, 11 Feb 2025 20:53:28 GMT

I have recently had to get my sky q box replaced am I owed any compensation for having no tv for 4-5 days

Re: Compensation for no tv

xenon81 — Tue, 11 Feb 2025 20:56:00 GMT

Ofcom's automatic compensation scheme only covers broadband and phone.

Re: Compensation for no tv

Daniel0210 — Tue, 11 Feb 2025 20:56:57 GMT

@Willow

It's not automatic unlike broadband asTV is not considered necessary. By all means call Sky and see if they're willing to apply a credit to your Sky account.

Re: Compensation for no tv

GD1 — Tue, 11 Feb 2025 20:58:05 GMT

@Willow As per @xenon81 there is no auto compensation scheme for TV, however you can ask Sky to credit for the days you have no access, which would be abe based on 4 days worth of your monthly TV subs rather.

Re: Compensation for no tv

SKY1992bf — Tue, 11 Feb 2025 20:58:26 GMT

@Willow There is no regulatory requirement to offer compensation for loss of tv services , although you can call sky and ask about the possibility of a goodwill credit for days without service

Re: Compensation for no tv

None123 — Wed, 07 May 2025 20:47:14 GMT

We didn't have signal for our sky TV since October 2024. They just compensated us for 6 months: £90 in total. An absolute joke!!!!

Re: Compensation for no tv

Willow — Thu, 08 May 2025 08:24:08 GMT

I didn't follow it up anyway I'm on the verge of moving to virgin media I've been with sky for 22 years and all I received was an automated text saying sorry you are leaving us they haven't even tried to offer me any incentive to stay [removed] so much for my loyalty

Moderator notes: removed inappropriate comments

Re: Compensation for no tv

None123 — Wed, 07 May 2025 21:15:12 GMT

I agree! 14 years with them. I have never ever seen such terrible service in all the years!! No effort, no accountability- nothing. Good riddance!

Re: Compensation for no tv

PandJ2020 — Thu, 08 May 2025 08:03:16 GMT

@None123 wrote:
We didn't have signal for our sky TV since October 2024. They just compensated us for 6 months: £90 in total. An absolute joke!!!!

Without knowing the details it's hard to comment whether that's fair or not...

Re: Compensation for no tv

None123 — Thu, 08 May 2025 08:06:15 GMT

No signal at all for over six months, multiple engineer visits, wrongly diagnosed issue and in the end, they couldn't even rectify it.

£15 a month competition for over a hundred paid each month. That's a joke.

Re: Compensation for no tv

PandJ2020 — Thu, 08 May 2025 08:18:25 GMT

@None123 wrote:
No signal at all for over six months, multiple engineer visits, wrongly diagnosed issue and in the end, they couldn't even rectify it.
£15 a month competition for over a hundred paid each month. That's a joke.

On the face of it that doesn't seem appropriate.

I presume you've been through the complaints process and ADR?

Re: Compensation for no tv

None123 — Thu, 08 May 2025 08:19:47 GMT

Just got this compensation through yesterday and don't know what I will do next. But the whole process has been absolutely terrible. Never have known Skybto be like this in all the 14 years.

Re: Compensation for no tv

stereohaven — Thu, 08 May 2025 08:25:27 GMT

@None123 wrote:
Just got this compensation through yesterday and don't know what I will do next. But the whole process has been absolutely terrible. Never have known Skybto be like this in all the 14 years.

I suspect by accepting the compensation that was offered Sky may think it is case closed.

Personally, I would have refused it and tried to escalate the complaint as it doesn't seem balanced to me based on your normal monthly cost of a service that they haven't provided.

What I don't understand is why this wasn't sorted earlier?

If it has been determined you can't ever get a Sky Q signal again after several engineer visits, then I would expect them to let you let you leave your contract or move to a streaming service if feasible.

Something doesn't sound quite right to me.

Re: Compensation for no tv

None123 — Thu, 08 May 2025 08:50:09 GMT

The engineers kept saying it was a satellite dish issue. And in the end, it wasn't.

I didn't accept or not accept. They processed the compensation without telling us how much or what it would potentially be. They just said the system would calculate and it will be applied in our sky account. Yesterday I saw the pathetic result.

They havr exhausted me so much. I am autistic and wish I had the strength to follow through this appalling treatment we have received.