topic Can’t change engineer visit in Sky Q

Can’t change engineer visit

SG110 — Tue, 11 Feb 2025 17:12:37 GMT

I have an engineer visit booked for Saturday February 15th to install Sky Q TV but I'm trying to change this. I can't do it via the MySky app. It says there are no dates available to reschedule. Sky customer service are no help either when I ring about it.

Re: Can’t change engineer visit

PandJ2020 — Tue, 11 Feb 2025 17:21:57 GMT

Ok, I don't think the other customers here can do anything more. You'll have to persevere with contacting Sky directly.

Re: Can’t change engineer visit

oldfella — Tue, 11 Feb 2025 18:27:13 GMT

@SG110 wrote:

I have an engineer visit booked for Saturday February 15th to install Sky Q TV but I'm trying to change this. I can't do it via the MySky app. It says there are no dates available to reschedule. Sky customer service are no help either when I ring about it.

Hi @SG110

If there are not any alternative dates there is not a lot you can do apart from cancel it.

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment