topic Re: No Hard Disk message. in Sky Q

No Hard Disk message.

Marric1 — Thu, 06 Feb 2025 15:10:15 GMT

Instruction for reset is go to settings, press 0.0.1 but dont understand. how to do this .

Re: No Hard Disk message.

Daniel0210 — Thu, 06 Feb 2025 15:22:25 GMT

@Marric1

Try following the link below it should lead to a replacement box if needed…

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: No Hard Disk message.

RK17 — Tue, 11 Feb 2025 11:27:12 GMT

Done it and it still says no hard disk

Re: No Hard Disk message.

PandJ2020 — Tue, 11 Feb 2025 12:01:40 GMT

@RK17 wrote:
Done it and it still says no hard disk

Then it's likely to be kaputt and you'll have to call Sky to replace it.

Re: No Hard Disk message.

Invisiblename — Tue, 11 Feb 2025 12:04:38 GMT

@PandJ2020 wrote:
@RK17 wrote:
Done it and it still says no hard disk
Then it's likely to be kaputt and you'll have to call Sky to replace it.

That'll be "replace the Sky Q box" not just the hard drive. The replacement will be delivered via a courier doorstep swap. Make sure you remove your viewing card from the old box & take ALL the items out of the delivery box (the power supply may be different)

Re: No Hard Disk message.

PandJ2020 — Tue, 11 Feb 2025 12:09:01 GMT

@Invisiblename wrote:
That'll be "replace the Sky Q box" not just the hard drive.

Good point 😁