topic Adverts on Paramount+ causing issues in Sky Q

Adverts on Paramount+ causing issues

IOWPhil — Tue, 11 Feb 2025 10:43:12 GMT

I know that we have been downgraded to basic Paramount+ but I have found that as soon as the programme I am watching hits an advert break the picture freezes and I get an error message saying there is an Internet issue? Rebooting the router doesn't seem to make any difference. Anyone experienced this any ideas to resolve this issue.

Re: Adverts on Paramount+ causing issues

Tom-W19 — Wed, 12 Feb 2025 08:41:37 GMT

Hi @IOWPhil

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Adverts on Paramount+ causing issues

Lisa-P1987 — Fri, 14 Feb 2025 10:21:11 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks