topic Re: Screen goes blank in Sky Q

Screen goes blank

Tarrantino — Mon, 10 Feb 2025 19:48:14 GMT

For about a couple of couple of weeks now, whenever I've put a recorded program on which is UHD HDR, I have either intermittent blank screen of a second or so. Or failing that a stutter in the picture.

I've go through so many settings, cables and rebooting everything.

Anyone else has this problem? I can watch Disney+ in HDR10 but if I watch say GoT, it's just intermittent picture.

Re: Screen goes blank

oldfella — Mon, 10 Feb 2025 19:54:35 GMT

@Tarrantino wrote:

For about a couple of couple of weeks now, whenever I've put a recorded program on which is UHD HDR, I have either intermittent blank screen of a second or so. Or failing that a stutter in the picture.

I've go through so many settings, cables and rebooting everything.

Anyone else has this problem? I can watch Disney+ in HDR10 but if I watch say GoT, it's just intermittent picture.

Hi @Tarrantino

Is your q box resolution set to 2160p 10 bit?

Re: Screen goes blank

Tarrantino — Mon, 10 Feb 2025 19:56:55 GMT

Yeah it is. I set it to it for find me and then 10 bit manually too. It has happened with "live" to too. E.g Sky Sports F1

Re: Screen goes blank

oldfella — Mon, 10 Feb 2025 19:58:19 GMT

@Tarrantino wrote:

Yeah it is. I set it to it for find me and then 10 bit manually too. It has happened with "live" to too. E.g Sky Sports F1

How long is your HDMI lead @Tarrantino ?

Re: Screen goes blank

Tarrantino — Mon, 10 Feb 2025 19:59:51 GMT

I have the standard Sky one in. Then I stuck a 1M 2..1 cable in and still the same problem.

Re: Screen goes blank

oldfella — Mon, 10 Feb 2025 20:03:20 GMT

@Tarrantino wrote:

I have the standard Sky one in. Then I stuck a 1M 2..1 cable in and still the same problem.

Have you tried a Reset settings in the Q box hidden menu @Tarrantino

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Also try completely rebooting your television set.

Re: Screen goes blank

Tarrantino — Mon, 10 Feb 2025 20:07:04 GMT

I don't think I have tried that one. I tried a software update.

I've restarted and reset my TV.

I'll give that a go and see what happens. Cheers

Re: Screen goes blank

Tarrantino — Mon, 10 Feb 2025 20:28:17 GMT

@oldfella Put that through and it's still cutting out.