topic Re: Help needed on technical issue in Sky Q

Help needed on technical issue

Dave319 — Mon, 10 Feb 2025 15:47:05 GMT

Our Sky Q box won't switch on using the remote controller when switched off over night. To get the box to work, I have to switch it off at the wall, leave off for about a minute and then reboot. Is this a techncial issue with the box?

Re: Help needed on technical issue

Daniel0210 — Mon, 10 Feb 2025 15:49:08 GMT

@Dave319

What time of the morning is this happening, specifically is it before 0545?

Re: Help needed on technical issue

Dave319 — Mon, 10 Feb 2025 15:52:43 GMT

Mainly mid-late morning. The box responses normally to the remote control unit at all other times, but the box won't restart /switch on using the remote when switched off over-night.

Re: Help needed on technical issue

Daniel0210 — Mon, 10 Feb 2025 15:59:41 GMT

@Dave319

Not what I was thinking it might be then.

Off overnight as in 'on standby' or off at the plug?

Re: Help needed on technical issue

Dave319 — Mon, 10 Feb 2025 16:03:07 GMT

Off as turned off on the remote - I guess on standby. It is working normally at the moment with the remote, but will fail to start tomorrow morning when switched to standby over night.

Re: Help needed on technical issue

Mintcrispy — Mon, 10 Feb 2025 19:44:38 GMT

My sky Qbox will not turn on I've try to reset it does not work??