topic Re: Cannot Access Discovery+ in Sky Q

No access to Discovery+

Tigs1 — Wed, 11 Dec 2024 09:40:06 GMT

Has anyone had the same problem? I re-signed with Sky in May this year and ever since day1 I have not been able to access discovery plus. Despite telephone call after telephone call I have had no joy with Sky rectifying the problem. I sent a complaint 2 weeks ago, still no response, I even telephoned Discovery+ and they were unable to help. So 6 months into my contract and I still have no Discovery+. I don't expect a response to my complaint any more than the promised return telephone called to advise me of a solution. My question is,what can I do? I don't hold out any hope with Sky...........

Re: No access to Discovery+

oldfella — Wed, 11 Dec 2024 12:14:29 GMT

@Tigs1 wrote:

Has anyone had the same problem? I re-signed with Sky in May this year and ever since day1 I have not been able to access discovery plus. Despite telephone call after telephone call I have had no joy with Sky rectifying the problem. I sent a complaint 2 weeks ago, still no response, I even telephoned Discovery+ and they were unable to help. So 6 months into my contract and I still have no Discovery+. I don't expect a response to my complaint any more than the promised return telephone called to advise me of a solution. My question is,what can I do? I don't hold out any hope with Sky...........

Hi @Tigs1

Have you correctly followed the complete activation procedures ?

https://www.sky.com/help/articles/discovery-plus

Re: No access to Discovery+

Tigs1 — Wed, 11 Dec 2024 13:25:48 GMT

I have, been through it several times with Sky advisors and also Discovery+, I still can't access.

Discovery+ App not working on Sky

Tigs1 — Mon, 27 Jan 2025 23:35:25 GMT

Does anyone know if this has been resolved, have tried everything known to man with Sky and Discovery, but nothing works. Looks like they are offering it but can't always provide it?

Re: Discovery+ App not working on Sky

Tom-W19 — Wed, 29 Jan 2025 09:15:26 GMT

Hi @Tigs1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery+ App not working on Sky

Tigs1 — Wed, 29 Jan 2025 14:35:44 GMT

Hi, I have been through every possible solution known to man with Sky and Discovery, Sky on X, Sky Technical Team and no one can solve it. I have been told Sky have a problem with Discovery and they are working on it. This has been since last May 2024. Unfortunately I cannot pick up a bubble talk as i am not always on my email. There are many things I would like to watch on Discovery+ but am unable to, is it not possible for Sky to organise independent access to Discovery+ for me? I would really appreciate it if you have a solution. Many thanks.

Re: Discovery+ App not working on Sky

Tigs1 — Fri, 07 Feb 2025 17:51:56 GMT

Hi Tom, I was advised to speak with disc+ direct and ask them to delete my account. They have advised me to re contact you and ask to upgrade me to premium as I won't be able to access it with a standard description which I currently have. I have the whole chat with them advising me to do this which I can send you if you would like. Can someone get back to me please regarding this

Re: Discovery+ App not working on Sky

Tigs1 — Mon, 10 Feb 2025 15:12:00 GMT

Hi,

Can i continue the chat with this please?

Thanks

Cannot Access Discovery+

Tigs1 — Mon, 10 Feb 2025 15:20:58 GMT

I have asked this question before on discussions which is;

I have not been able to access Discovery+ since last May. I have been advised by Sky to do the following:

I was advised to speak with disc+ direct and ask them to delete my account. They have advised me to re contact you and ask to upgrade me to premium as I won't be able to access it with a standard subscription which I currently have. I have the whole chat with them advising me to do this which I can send you if you would like. Can someone get back to me please regarding this from Sky as I still can't access Disc+ and they seem loathe to delete my account as they say it won't work, i need to be upgraded.

This is getting stupid now - can someone help?

Re: Cannot Access Discovery+

Daniel0210 — Mon, 10 Feb 2025 15:25:35 GMT

@Tigs1

Did you engage in the chat invite?

Re: Cannot Access Discovery+

Tigs1 — Mon, 10 Feb 2025 15:26:25 GMT

I am not sure what you mean?

Re: Cannot Access Discovery+

Daniel0210 — Mon, 10 Feb 2025 15:30:54 GMT

@Tigs1

See post 5 above.

It hasn't help that you had three separate threads on this issue and you also posted about it on the Stream board. Hopefully the Sky Q ones are all together now.

Re: Cannot Access Discovery+

Tigs1 — Mon, 10 Feb 2025 15:37:49 GMT

Thank you, yes, i did engage in the chat, they advised me to contact Disc+ which i did and i have now posted my reply as the latest one, should a sky employee get back to me now ?

Re: Cannot Access Discovery+

Daniel0210 — Mon, 10 Feb 2025 15:43:03 GMT

@Tigs1

No, the chat will no doubt have closed by now, unless you still have a chat bubble at the bottom of your screen. Give Sky a call and explain what Discovery + have told you.

Re: No access to Discovery+

Tigs1 — Mon, 10 Feb 2025 15:42:29 GMT

Thank you.