topic Apps via Sky Q keep dropping out in Sky Q

Apps via Sky Q keep dropping out

JB126 — Mon, 10 Feb 2025 14:49:25 GMT

We've checked broadband in area/our hub/devices and everything looks good but watching iPlayer or Discovery + these apps keep dropping out. Any suggestions please. Followed all the Sky steps online to fix any issues. Thanks

Re: Apps via Sky Q keep dropping out

Greenfingers001 — Tue, 11 Feb 2025 08:45:34 GMT

Hi there @JB126 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps via Sky Q keep dropping out

Tom-W19 — Thu, 13 Feb 2025 09:28:56 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.