topic Re: Disney + keeps on crashing, freezing & cutting out in Sky Q

Disney + keeps on crashing, freezing & cutting out

valerie.edwards — Tue, 14 Jan 2025 17:42:37 GMT

Struggling to watch anything on Disney + for the last 5 days it keeps on pausing, cutting out & freezing reboot sky Q box & roter, but it returns a few hours later. Not sure what else I can do.

Re: Disney + keeps on crashing, freezing & cutting out

Lisa-P1987 — Wed, 15 Jan 2025 08:44:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney + keeps on crashing, freezing & cutting out

iRodders — Sun, 09 Feb 2025 18:30:29 GMT

I have a similar problem. No freezing but it crashes after roughly 2 hours of viewing. The sky Q box doesn't crash.. just Disney.

Re: Disney + keeps on crashing, freezing & cutting out

valerie.edwards — Sun, 09 Feb 2025 21:41:21 GMT

I spoke with the help team at Disney+ they told me it's a common issue for Sky Qbox with smart TVs as I didn't have this problem before I got my new tv. They did suggest that the maybe sky need to update their tech. I had to open the Disney+ app on my tv rather than on sky Q to watch any shows. Funny enough I watched Disney+ last week on sky Q box & didn't have any issues. My advice would be to keep contacting sky & or Disney's+ if it happen again to support with trouble shooting.

Re: Disney + keeps on crashing, freezing & cutting out

RAF69 — Tue, 06 May 2025 16:25:04 GMT

Hi, I have had the same issue for about six months and solved it yesterday. Go to settings on the SkyQ box, select set up, then audio visual, scroll down to Judder reduction for TV apps. It was set to off on my box I turned it on and I've watched two films and six programs without issue. I hope this works for you.

Re: Disney + keeps on crashing, freezing & cutting out

Bjsimkiss — Sun, 25 May 2025 05:17:52 GMT

Some here after only 30mins.

Re: Disney + keeps on crashing, freezing & cutting out

Shamus1 — Wed, 25 Jun 2025 12:36:26 GMT

Does Sky monitor these forums?

I tried what was previously posted but it doe snot help.

Sky and Disney need to talk to each other and ensure that before Sky adds any apps that they make sure that it is working. It is clearly a Sky and Di8sney plus issue as it works fine on the few smart TV's I have tried.

Re: Disney + keeps on crashing, freezing & cutting out

Henda100 — Fri, 26 Dec 2025 10:00:01 GMT

My judder reduction was on, so I'm trying it with it turned off (as suggested in the Q settings) and see if that works. Let's see...

Re: Disney + keeps on crashing, freezing & cutting out

Ambidextrous+Eel — Sat, 10 Jan 2026 16:10:19 GMT

Switching judder reduction on or off doesn't solve the issue.

Disney + is now unwatchable and has been for the past month.

Re: Disney + keeps on crashing, freezing & cutting out

MiteBe — Wed, 21 Jan 2026 07:28:02 GMT

Same for me. I also tried dropping the resolution down to HD (from 4K) and it still happens. I'm suspecting the "app" isn't efficient and using too much CPU for the box. It works fine on another smart TV.

Both Sky Q box and the Smart TV in another room are directly cabled. to the router.

Re: Disney + keeps on crashing, freezing & cutting out

oDaveo — Thu, 29 Jan 2026 16:16:00 GMT

Same problem. Tried everything to stop it nothing works. Splutters, reboots then freezes solid. Had enough now turned it off !!

Re: Disney + keeps on crashing, freezing & cutting out

TonyP07 — Tue, 02 Jun 2026 21:27:01 GMT

This is happening for me too. I've tried the "Judder" change but no joy.

Has anyone actually resolved their issues?

Re: Disney + keeps on crashing, freezing & cutting out

FiCr — Fri, 26 Jun 2026 16:31:31 GMT

Has anyone had this resolved. I've just spent almost an hour to someone on the phone telling me I have a unique issue - which it clearly isn't.

Disney works on iPad and smart tv but it won't work on the app within the sky environment. Constant freezing, voices with a black screen or what I'm getting now is select a programme, an ad partially plays and then it's black screen and nothing.

He wanted to delete the app completely and have me reinstall it from the sky store - since when do you add apps to sky stream through the sky store??? He then refused to believe that the keypad only had letters and numbers, no options for characters.

Re: Disney + keeps on crashing, freezing & cutting out

Angel_Aka — Fri, 26 Jun 2026 16:39:13 GMT

@FiCr wrote:
Has anyone had this resolved. I've just spent almost an hour to someone on the phone telling me I have a unique issue - which it clearly isn't.

Disney works on iPad and smart tv but it won't work on the app within the sky environment. Constant freezing, voices with a black screen or what I'm getting now is select a programme, an ad partially plays and then it's black screen and nothing.

He wanted to delete the app completely and have me reinstall it from the sky store - since when do you add apps to sky stream through the sky store??? He then refused to believe that the keypad only had letters and numbers, no options for characters.

Was it a Sky employee who told you to do this? That's categorically wrong information.

There is no app store on Sky's hardware operating systems - app availability is locked down and controlled entirely by Sky.

All I can suggest is to use the Disney+ app on your smart TV. There is rarely any urgency to Sky fixing such issues and they often drag on for weeks. Not ideal, I admit, but there's little else you can do other than wait or leave.

Re: Disney + keeps on crashing, freezing & cutting out

Henda100 — Sun, 28 Jun 2026 08:01:12 GMT

Nope. Still does it regularly