topic Re: Netflix on mobile in Sky Q

Netflix on mobile

P-build — Sun, 09 Feb 2025 14:51:52 GMT

We've had Netflix via Sky for quite some time. Recently it's logged us out on our mobile devices, still logged in and working via SkyQ. When we've tried to login again on the mobiles, it says "Finish signing up via the website" like we don't have a Netflix account.

Any ideas how to resolve?
TIA

Re: Netflix on mobile

SKY1992bf — Sun, 09 Feb 2025 14:58:18 GMT

@P-build wrote:
We've had Netflix via Sky for quite some time. Recently it's logged us out on our mobile devices, still logged in and working via SkyQ. When we've tried to login again on the mobiles, it says "Finish signing up via the website" like we don't have a Netflix account.

Any ideas how to resolve?
TIA

@P-build to confirm you are using the same sign in credentials on mobile that you used to sign in via q

Re: Netflix on mobile

P-build — Sun, 09 Feb 2025 15:41:51 GMT

Yes same email address

Re: Netflix on mobile

Chodley — Sun, 09 Feb 2025 16:25:08 GMT

I would call Netflix